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- You don't learn anything from success
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Success could be as simple as dumb luck. Obviously no one can improve themselves by "getting luckier" - therefore there is little to be learned from success. All of the planning and execution that worked once - may not work again. Look at sports teams that win the big championship - only to be also-rans the next season (with the same players, coaches, strategy, etc.). Success is like the stock market - past performance is not indicative of future results.
Since "management-speak" MUST ALWAYS BE POSITIVE - managers are trained NOT to talk about failure. It's always "challenges" and "opportunities" and other PC fluff talk. THERE is the barrier-to-entry that must be changed - but who's going to do it?
I've spent years being The Messenger - and everyone knows what happens to The Messenger. It's gotten to the point that someone needs to pull a knife OUT of my back, before they can stab me there . . .
I enjoyed being an ITIL Problem Manager - which is the role that deals with these issues. All kinds of people come together to work on a problem (even management). But once its fixed, all the other ITIL disciplines are skipped over or ignored so no lessons are learned.
This is the realm of Kaizen and Dr. Demming's continuous improvement ideas. Toyota and Honda seem to get it - but no one else does . . . - Posted by: Roger Ramjet Posted on: 04/10/09 (Edited: 04/10/2009 @ 10:18) You are currently: a Guest | Members login | Terms of Use
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