Debating Forrester Research: Service providers and failure

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Evasion

How could you let me do that?!

It's the job of the customer to assure that the hired company does its work well because the hired company should be expected to do its job badly.

Quoting the quote:

Project failure is rarely the fault of your IT services partner ? even if it is, it is your fault for not managing the process effectively and pulling them up before it turns into a failure. The only time when the partner is to blame is when they promise to do something that simply is not possible ? and again, they are probably just responding to your impossible requests.

[End quote]

Naively, I would have thought that a company hired to do a job can benefit from doing the job well.

But instead, the company hired will do its job poorly unless the payor monitors it closely and continuously, demanding competence at the first hint of the hired company's inherent incompetence. And further, that the hired company will accept impossible requests without complaint because failing to do the impossible still makes money for the hired company.

So any hired company is incompetent and exploitive.

Well, I suppose that does shift the blame. But at what seems like excessive cost in reputation.

Posted by: Anton Philidor   Posted on: 01/20/09 You are currently: a Guest | Members login | Terms of Use

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