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Sometimes the business thinks that an IT solution will solve their problem. When the analysis is actually done, maybe even during/after a "Proof of Concept", the promise of the solution doesn't actually meet the requirements of the business. This doesn't necessarily mean that it's a failed promise from IT.
I can't count the number of times that a sales person has managed to get in front of business management and the business has a miraculous "need" for what was being sold. When the business requirements are for a specific product and not general statements for alleviating business pain points, that's usually a red flag. So often I've seen the product purchased, installed, customized by a consultant, and then kicked to the curb because the business really didn't understand what they wanted or what they were getting.
We once had a great CIO that would put more of the burden on the business. Whenever they came up with one of these requests, he would ask them to quantify their business process on paper and what they hoped to change. If they can't identify how they're currently functioning, you really have no hope of delivering something to the business that can be quantified as a success, a failure, or even when it can be considered "completed". - Posted by: Uber Dweeb Posted on: 11/20/08 You are currently: a Guest | Members login | Terms of Use
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