Failed IT causes major Georgia Blue Cross health privacy breach

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RE: Failed IT causes major Georgia Blue Cross health privacy breach

While not as serious a breach, Kaiser Permanente had a major faux pas with a system migration this Spring. Apparently, the new system, or the migration script, didn't know how to deal with doctors that were DOs, rather than MDs. So new accounts were created. John Smith, D.O. became John Smith Do. When the duplicate accounts were discovered, the new accounts were purged, triggering cancelation letters to the "new" accounts. Twice.

Then, "Welcome letters" were sent to these "new" accounts ("We would like to welcome the Smith Do family......").

Fortunately, the benefits people smoothed it over, and apologized profusely, taking the heat for botched Systems Analysis/Testing/Project Management.

Posted by: cynic8   Posted on: 08/04/08 You are currently: a Guest | Members login | Terms of Use

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