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You'll never hear back from them
unless you sent them numerous certified letters. I sent Comcast a few certified letters back in October when they launched the 250GB restriction - and I even got a call saying I'd be in touch with a legal representative, but that failed to ever materialize. Comcast will not even begin to respond unless you go to the courthouse and file suit.

You generally cant talk to anyone at that 800 number (Found at security.comcast.net) unless its around 3-4PM EST, and even then use option 1 - any other option will not work - you'll just get a VM box and never get a call back. If anyone is interested here's the information:

Comcast High Speed Internet
650 Centerton Road
Moorestown, NJ 08057

Normal business hours (M-F, 8:30 am to 5:00 pm EST)
856-317-7272 Option 1

I just hope that provision is NOT in the Commerical Terms of Service (which are seperately negotiated) - because if it is - it will be promptly removed. Screw the residential side - for the same price I can get a better internet (from the same company oddly enough), just without the BS.
Posted by: JT82   Posted on: 04/02/09  (Edited: 04/02/2009 @ 05:24) You are currently: a Guest | Members login | Terms of Use
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They can demand entry all they want  Michael Kelly | 04/02/09
You'll never hear back from them  JT82 | 04/02/09
Thanks for the pointer  dkusnetzky ZDNet Moderator | 04/02/09
As you can see, Comcast did respond  dkusnetzky ZDNet Moderator | 04/06/09
RE: Outrageous Comcast customer agreement - finding a contact  bmackie@... | 04/02/09
Comcast is based out of Philly...  JT82 | 04/02/09
If you don't like the terms  Yagotta B. Kidding | 04/02/09
What if you don't have any choice  phleroy | 04/02/09
Same with Charter...  techboy_z | 04/02/09
Read the Whole TOS - Draconian!  ccpeters | 04/02/09
Good reason to keep separation...  techboy_z | 04/02/09
Where does it say "hardware" or entry to your home?  hornerea | 04/02/09
Read the section on "consumer devices"  dkusnetzky ZDNet Moderator | 04/06/09
Let's bring back the 4 "T"s!  kd5auq | 04/02/09
RE: Outrageous Comcast customer agreement - finding a contact  NamelessFor Now | 04/02/09
You can always refuse entry into your home.  gproze | 04/03/09
RE: Outrageous Comcast customer agreement - finding a contact  pessimist | 04/03/09

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