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Because customers have a right to know what's really going on
Why? Don't you want to know what was really wrong with your car when you take it to the shop? Or do you just blindly trust whatever the mechanic says? Is the mechanic just doing a quick fix like squirting grease on a squeaky part or is the problem really solved? Personally, I want to know since it could point to further problems down the road or issues I need to keep an eye on.

It's fair to point out that I don't know the particulars of this problem. But it's also true that Seagate will probably never come clean on what's really going on inside their drives. I'm not picking on Seagate; no company will ever put itself through that kind of a PR storm if it's a hardware issue and they can fix it with a fw workaround. It happens all the time with computers in general. But on the other side, as a customer you have a legitimate right to get the real truth.

All I was doing was pointing out that simple fact. Since Seagate will probably never tell its customers what's really going on unless there's an extraordinary amount of pressure put on them, it's only fair to point out their "explanation" may not be the true story. Why would you blindly trust a company that won't give you the full story?
Posted by: zackers   Posted on: 01/22/09 You are currently: a Guest | Members login | Terms of Use
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IMHO...  BitTwiddler | 12/04/08
Sad but seemingly true ...  George Mitchell | 12/05/08
Started going downhill with the Maxtor merger  Dr. John | 12/05/08
I concur  pgit | 12/08/08
others worse  waltmaine | 12/08/08
Drive companies change over time...  zackers | 12/13/08
Thanks  LegendsOfBatman | 12/15/08
RE: Seagate's DRM code ?  Brent R Brian | 12/04/08
Unbelievable...  jmiller1978 | 12/08/08
'senior engineer at a cloud storage company'  GuidingLight | 12/04/08
Que?  Patanjali | 12/05/08
Great little NAS box by he way  Patanjali | 12/05/08
Any company using SATA drive ....  bjbrock | 12/05/08
Just checked, have about 90 1TB with SD15 sad  terry flores | 12/05/08
Why Order more drives?  jakesty | 12/14/08
MADE IN CHINA  NotMSUser | 12/05/08
RE: Seagate's  larahs | 12/08/08
wouldn't expect anythingn less since Maxtor Merge  Morphyous | 12/08/08
Maxtor used to be better than Seagate  914four | 12/08/08
RE: Maxtor used to be better than Seagate  jmiller1978 | 12/08/08
Yes, they started going downhill...  914four | 12/08/08
RE: Maxtor used to be better than Seagate  Racer9x | 12/08/08
Yup, Maxtor wasn't as reliable as Seagate  V@... | 12/12/08
Yup, Maxtor wasn't as reliable as Seagate  Devillin | 12/30/08
Not just Seagate...  Narg | 12/08/08
Not just Seagate!  green alien | 12/09/08
RE: Seagate's  pppaulll | 12/08/08
RE: Seagate's  John_Doe69 | 12/08/08
RE: Seagate's  Harron | 12/09/08
RE: Seagate's  Old Timer 8080 | 12/12/08
PATA Seagate HDD 500GB  michaelleo@... | 12/12/08
Firmware fix may only mask the problem  zackers | 12/13/08
Uhh, they've issued a fix, Download the firmware.  jakesty | 12/14/08
what? they have? link please  confuxion | 12/31/08
Because customers have a right to know what's really going on  zackers | 01/22/09
Class action lawusit  Need1176 | 06/01/09
RE: Seagate's  scjimtanis@... | 08/31/09

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