RightNow puts its money where its mouth is

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Good move

I like it. I think as IT spending is soft for new investments, vendors are well advised to compete on attributes like this. An SLA guarantee ups the ante. I also think that the on-premise players should compete with tiered maintenance, to include at least one bare-bones option.

Posted by: fscavo@...   Posted on: 03/12/09 You are currently: a Guest | Members login | Terms of Use

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