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- 3PM would disappear...
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...if sw vendors accepted their customer bases fall in to a bell curve and one price fits all pricing for maintenance does not work.
..as I mentioned in my note you reference (and proposed to Oracle)we need tiered maintenance pricing " like 10% for customer category a) those happy at current release, with no desire to upgrade and mostly seeking bug fixes and tweaks (in line with what third party maintenance firms charge for basic support); 15% for category b) those that plan to stay and upgrade within their Oracle, PeopleSoft, Siebel etc family tracks and full rates for category c) those eager to get to next generation SaaS, SOA applications including Oracle's own Fusion."
TN and other 3PMs did not create this problem. And no matter what happens to TN, the problem persists and becomes more acute as customers in the first and second categories grow increasingly resentful of the "one price fits all" model. - Posted by: vmirchan Posted on: 11/20/07 You are currently: a Guest | Members login | Terms of Use
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