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The on-site tech support tech was obviously in the U.S., but ....
it sounds like the "other end" of the line is somewhere half way around the planet (maybe also taking orders for "Shammy Wows") while reading off a scripted Q&A screen.
Kinda like "cloud tech support"?
What really hurts is that this is OUR tech support for just about any product or service.
Posted by: kd5auq   Posted on: 10/21/09  (Edited: 10/21/2009 @ 09:18) You are currently: a Guest | Members login | Terms of Use

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The on-site tech support tech was obviously in the U.S., but ....  kd5auq | 10/21/09
That's funny  aep528 | 10/21/09
I should have asked the obvious .....  kd5auq | 10/21/09
Right on!  IT_User | 10/21/09
Dell: Just doesn't care  croberts | 10/21/09
Why would you think a Tech would know why?  jdbukis@... | 10/22/09
Talk about an unescessary run-around.  tbensen@... | 10/21/09
#1 Tech support is not nor ever has been dell  itguy08 | 10/21/09
Fair enough, but not because Apple is any better  Rob Oakes | 10/21/09
Wow, that does not compare with my problem...  mrlinux | 10/21/09
Makes me wonder about their trajectory  Rob Oakes | 10/21/09
DHL?  Bill4 | 10/21/09
No DHL Express.  mrlinux | 10/21/09
Hmmm.. Not my experience at all...  i8thecat | 10/21/09
I live in Austin  steeleblue_cactus | 10/21/09
Adrian...  mrlinux | 10/21/09
2nd visit ...  Adrian Kingsley-Hughes ZDNet Moderator | 10/21/09
You get what you pay for.  frgough | 10/21/09
RE: You get what you pay for.  slimmac1 | 10/21/09
Yeah for that kind of money he could have an Macbook  mrlinux | 10/21/09
Id Rather Have The Dell  jdbukis@... | 10/22/09
Since Apple went with Intel Processors...  mrlinux | 10/22/09
For $999  Macintoshtoffy | 10/22/09
Dont you mean...  mrlinux | 10/21/09
LOL  Adrian Kingsley-Hughes ZDNet Moderator | 10/21/09
It was hardly ...  Adrian Kingsley-Hughes ZDNet Moderator | 10/21/09
Dell = Crap  itguy08 | 10/21/09
Your Second Mistake...  mrlinux | 10/21/09
3yr warranty  Adrian Kingsley-Hughes ZDNet Moderator | 10/21/09
Indian support?  bmgoodman | 10/21/09
A Few Issues with the situation...  GoodThings2Life | 10/21/09
U do not even have to take it a part...  mrlinux | 10/21/09
Similar experience  djmik | 10/21/09
RE: A few issues with the situation  bfilipiak@... | 10/23/09
RE: Dell: A few examples of what's wrong with your tech support  JoseTorr | 10/21/09
Dell: A few examples of what's wrong with your tech support  Dell-Bill B | 10/21/09
If only  bmgoodman | 10/21/09
clarification, please  Dell-Bill B | 10/21/09
In my case  bmgoodman | 10/21/09
Re: In my case  Dell-Bill B | 10/21/09
Thanks  bmgoodman | 10/21/09
You're most welcome  Dell-Bill B | 10/21/09
nothing to do with confidential information...  jmelnik | 10/21/09
not so sure...  Dell-Bill B | 10/21/09
lowest bidder  jmelnik | 10/21/09
Absolutely  jragosta | 10/22/09
My Dell Hell  samalie | 10/21/09
Ask to speak with a manager or higher tier tech support  NetAdmin1178 | 10/21/09
Wow.. you need to get a clue NetAdmin1178...  i8thecat | 10/21/09
Your right  JasonJD48 | 10/21/09
Previous reply meant for general discussion... (nt)  NetAdmin1178 | 10/21/09
When in South Africa  Nookhoek | 10/21/09
Nice Experience With Apple  WarhavenSC | 10/21/09
RE: Dell: A few examples of what's wrong with your tech support  mrlinux | 10/21/09
Outsourced tech support: a great big fail  Auriels_Flame | 10/21/09
Exactly  The Star King | 10/22/09
RE: Dell: A few examples of what's wrong with your tech support  kitko | 10/21/09
RE: Dell: A few examples of what's wrong with your tech support  SystemVoid | 10/21/09
The ONLY way to fix that properly  Nookhoek | 10/21/09
RE: Dell: A few examples of what's wrong with your tech support  puffmanxx | 10/21/09
Why repeat yourself?  ThePrairiePrankster | 10/21/09
My thoughts ..  Adrian Kingsley-Hughes ZDNet Moderator | 10/21/09
You are spot on  wgrimes | 10/21/09
I'd even say hundreds now  JasonJD48 | 10/21/09
What of those of us that don't follow Twitter? (nt)  A Grain of Salt | 10/21/09
The problem is ...  dkawalec | 10/21/09
Now you see why I went to Macs  Ken_z | 10/21/09
RE: Dell: A few examples of what's wrong with your tech support  neeraj.k | 10/21/09
RE: Dell: A few examples of what's wrong with your tech support  wgrimes | 10/21/09
Adrian the king of whiney attention ho's  Duke E. Love | 10/21/09
You go Girl!!!. er.. I mean kettle.  i8thecat | 10/21/09
Ironic ...  Adrian Kingsley-Hughes ZDNet Moderator | 10/21/09
I kick the dog  Duke E. Love | 10/21/09
Not sure what that means, but  JasonJD48 | 10/22/09
Uh  JasonJD48 | 10/21/09
Adrian... Question about the on-site???  i8thecat | 10/21/09
Yep ...  Adrian Kingsley-Hughes ZDNet Moderator | 10/21/09
ok... good to hear, I'll give them another chance then...  i8thecat | 10/21/09
RE: Dell: A few examples of what's wrong with your tech support  weijoon | 10/21/09
Sell the company  Jolohaga | 10/21/09
Why did you continue with the tech on the phone?  hornerea | 10/22/09
RE: Dell: A few examples of what's wrong with your tech support  Kasey156 | 10/22/09
They see your config...  Dell-Bill B | 10/22/09
Thank you, Bill  Kasey156 | 10/22/09
Most problems through are idiotic  mrjonno | 10/22/09
RE: Dell: A few examples of what's wrong with your tech support  ICUR12 | 10/22/09
No  Dell-Bill B | 10/22/09
RE: Dell: A few examples of what's wrong with your tech support  DAReese | 10/22/09
RE: Dell: A few examples of what's wrong with your tech support  Super D | 10/22/09
Dell: Little right with tech support  rroberto18 | 10/22/09
dealing with tech support  CaptO | 10/23/09
Struggling with Dell Laptop myself  Merlin500 | 10/23/09
RE: Dell: A few examples of what's wrong with your tech support  drewitz@... | 10/23/09
Apple vs. Dell  dheady@... | 10/23/09
RE: Dell: A few examples of what's wrong with your tech support  knudson | 10/23/09
Sounds familiar . . .  twirth5@... | 10/23/09
RE: Dell: A few examples of what's wrong with your tech support  Michael Dorchick | 10/23/09
RE: Dell: A few examples of what's wrong with your tech support  russtok | 10/23/09

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