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Frontier Communications: I recently had a bad experience with Frontier Communications. I recently relocated for a job, and in the process left Frontier's service area. The issue is that when I cancelled I was told that I would not be charged a cancellation fee. I ended up getting a bill for $800. I called and they said they would take care of it. 2 weeks later I get another bill for $800.

Another phone call later they dropped $400 of it, left $400 of it on the bill, (due to it was a promotion I signed up under for a free computer). Which is all fine and dandy. But here is where the bad experience comes in.

I told the lady that in all of the documentation I have that I do not see where it said that I would get billed for the computer. She said well it is something that I electronically signed when I received the computer. I told her that I remember doing that but don't seem to have a copy of any contract that was done up online. I asked her if I could get a copy. You would have think that I had asked her for the impossible.

The lady said that I couldn't get a copy of it, and when asked why she told me that they didn't keep them, that UPS has it, or that it was a verbal contract. I said none of those things make any sense at all, like why wouldn't a company keep the contract, especially if it says the customer will buy the computer should they cancell, and why would UPS have Frontier's contracts, and Verbal agreements don't mean squat.

She put me on hold to talk to her supervisor, and came back and said that they found it, and that they would send it out to me. I said great. She then goes on to threatening me that Frontier at their discretion could charge me an addition $30, per month of the entirity of the contract period, 2 years, for the discounted pricing I was getting under the bundled services. I said you know that was not necessary, and that all I asked for was a copy of contract. And that is basically where our conversation ended.

I have since written a letter to the GM of the service area I was in, no response. I have filed a complaint with the better business bureau, BBB responded, but still no response from Frontier, Oh and I never did receive the contract, I only received a print out that says I agreed to something, not what that something is.

So consumer beware.; Posted by: xXSpeedzXx Posted on: 04/16/09 You are currently: a Guest | Members login | Terms of Use