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Cound not have said it better myself. Customers will ask for the dangdest
things that they will never use. They also never really know what they want until AFTER they have had some time with initial versions. Then, they will start thinking of all kinds of things that they forgot, and tell you they don't want things they asked for in the first place. It is an iterative process to get them to divulge all the details. If you try to get all of the details from them up front, you will only make them mad.

It is a disaster to try to get the details up front, then hold the customer to it and not develop anything else but what you agreed to up front, or charge extra for anything not in the original spec. You will likely end up with a failed project and a mad customer. Sure you can stick the original specs in their face and blame it all on them.
Posted by: DonnieBoy   Posted on: 06/12/08 You are currently: a Guest | Members login | Terms of Use
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Cound not have said it better myself. Customers will ask for the dangdest  DonnieBoy | 06/12/08
Re: "Cound not have said it better myself. Customers will ask for the..."  orthocross | 06/14/08
I didn't say to ignore or be condescending to them  Ed Burnette ZDNet Moderator | 06/16/08
So what you're . . .  JLHenry | 06/16/08
More than that  Ed Burnette ZDNet Moderator | 06/17/08
Plan for what you need now, budget for what you want later.  Marty R. Milette | 06/18/08
RE: The customer is not always right  DannyO_0x98 | 06/12/08
Won't start a job without solid requirements.  Bruizer | 06/12/08
Agree on Solid Requirements need...  mrlinux | 06/13/08
And, there are just as many that fail because they try to set all of the  DonnieBoy | 06/13/08
I never said stone, I said solid.  Bruizer | 06/13/08
You are in a dream world if you think you can get that all up front.  DonnieBoy | 06/13/08
Have for 15 years....  Bruizer | 06/13/08
If you can do it, great  Ed Burnette ZDNet Moderator | 06/16/08
Absolutely correct!  Marty R. Milette | 06/13/08
Boy, I would love to work with you someday.  Bruizer | 06/13/08
Design vs. Engineering  Zonkola | 06/13/08
Totally not understanding the maxim  frgough | 06/13/08
Well said!!  techboy_z | 06/13/08
Re: Totally not understanding the maxim  orthocross | 06/14/08
RE: The customer is not always right  dorkiedorkfromdorktown | 06/13/08
Re: "RE: The customer is not always right"  orthocross | 06/14/08
Altruism  boxmonkey | 06/13/08
Yup.  PCcritic | 06/13/08
You, sir, are an . . .  Marcos El Malo | 06/13/08
Actually  Ed Burnette ZDNet Moderator | 06/16/08
The customer does not know  Andy Goss | 06/13/08
Re: "The customer does not know..."  orthocross | 06/14/08
Good requirements are essential  bmeacham98@... | 06/13/08
RE: The customer is not always right  orthocross | 06/14/08
Amen to that.  3dguru | 06/14/08
That was a nice circular argument  Ole Man | 06/15/08
Never enough or "right".  Gralyndr | 06/24/08

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