Dell blames Citi, India call center for order snafus

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That's No answer

to me.

The problem I see in your story is not so much the fact that you encountered paiement problems, and the reason why these occured, or the fact that you thought you might be charged twice. The problem is that Dell policy to outsource commercial support to offshore call centers make would be buyers pray for the online shop to be sufficient for their need so that they do not have to turn to support.

And dell did not give you answers on that. Why did somewone wo could barely understand you and your problem answer the phone ? We was he under a situation were he had to make the call as short as possible so that he can answer the following call with the same rush. From my experience, phone call never last more than a couple of minutes, and one unique phonecall is never enough.

The people you have on the phone do not know dell products anymore than you do, they just have a web interface to the online store that is not as limited as your is. But in the end you still have someone that do not know the products, that do not know the kind of problems your facing, except if you are in the "did you plug the cord" category, and that do not have the time to try to understand you.

Posted by: s_souche   Posted on: 12/20/07 You are currently: a Guest | Members login | Terms of Use

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