Software for the enterprise

TalkBack 1 of 4:

Next »

• Thread View
• Flat View

Genius Interactive Edition

We're glad you got the chance to see SalesGenius and Genius Interactive at Demo. I just wanted to clarify that SalesGenius tracking starts with the prospect opting to click on the link in a sales rep's e-mail. And, SalesGenius users can only deep track their company web sites (domains that match their e-mail addresses). So it really is analogous to a physical store, as you point out. The sales reps sees that you've "entered the store" and observes what you seem to be interested in. Then he/she tailors his/her opening remarks to match your interests, which is pretty much the definition of good customer service. If you don't want to chat or receive additional e-mails, you can opt-out. Based on real user feedback, it really does improve the experience of the web site.

Posted by: smersy   Posted on: 09/26/06 You are currently: a Guest | Members login | Terms of Use

Alert moderator to an offensive message

Subscribe to this discussion via Email or RSS

SponsoredWhite Papers, Webcasts, and Downloads

• Busting the myths about QuickBooks Enterprise Solutions and IBM Smart Business IBM So you already know there aren't actually any alligators in the New York ... Download Now
• Five Steps to Determine When to Virtualize YourServers VMware Server virtualization isn't just for big companies. Entry-level ... Download Now
• IBM Smart Business Time Savings Test IBM If time is money - is your organization in need of a way to save both? ... Download Now