Survey says: Aligning IT operations with business goals increases agility, cuts costs

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just add ITIL v3 + flexible software

The majority of the battle is getting the business and the IT organization on board and on the same page. Then it is up to the people to select and adopt processes (might I suggest ITIL v3) and technology that will support the sea change. Unfortunately, the legacy ITSM software available today is too static to facilitate change. Fortunately, Web 2.0 and SaaS are making serious inroads to enterprise software. Service-now.com is a good example.

Posted by: rglauser   Posted on: 08/15/08 You are currently: a Guest | Members login | Terms of Use

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