Google gives Kansas Education Service Center the finger too

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Greenbush Education Service Center in Kansas fights back!

StopBadWare.org managed to respond to Greenbush Southeast Kansas Education Service Center (www.greenbush.org ) after about 7 days of us waiting without a response other than an automated email, leaving us completely in the dark. No notification prior to blacklisting us from Google, making it difficult for our teachers and students around the US to find our website and to use Google as regular search option in finding us. We have had many phone calls over this week of potential visitors to the site complaining that they can?t get to our site. The time spent on the phone costs us time, money, and resources to explain the reasons why we got blocked. Since we service more than just Kansas education, this is a major hit to our exposure online and we considered legal council. With no opportunity to ask questions or make adjustments, they just blacklisted us without warning and without a link to the site from the interstitial page. So it left us all wondering what had happened and why they did this to us. Very unprofessional!

In the most recent response from StopBadWare they managed to find a few instances from 2005 when someone had used a JavaScript snippet to be added to some html files in one specific directory on a sub-domain and not the main website. It was a link that attempted to redirect the user to another machine, whose link no longer worked. We have since then fixed the problems and are in the progress of reviewing the code in other areas of the site to make sure it doesn't take longer than it should to correct the problem.
Our problem is the response time from StopBadWare and Google, not whether or not we fixed dead links on the site. Since the 2005 problem, the servers have been checked and locked down. The lack of communication or warnings from Google and StopBadWare.org is unacceptable and everyone who can should help in the cause to prevent this from happening again. They were simply un-responsive and sluggish to respond at best, something needs to be done to increase the awareness.

Why, if a company the size of Google is going to take on the global responsibility of making sure a site gets blacklisted based on bad code or links pointing to bad code would they not make sure that there is enough staff to cover the amount of responses? We all know hacking and bad scripts are a huge problem?.so why didn?t they figure it out and come out with a huge initiative, rather than outsourcing to place that obviously doesn?t have the staff to handle it?

Matt Blatchley
www.greenbush.org

Posted by: matt@...   Posted on: 01/11/07 You are currently: a Guest | Members login | Terms of Use

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