How much does Exchange really cost?

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...that downtime is also a cost? Exchange servers require maintenance, and they do tend to get corrupted and require restoring. While they are being patched and restored people are not productive and there is a cost associated with that. Picture 20 hours of downtime a year (not unheard of with Exchange) with 800 people billable at $100 an hour, you get $1.6M a year. Now those people can do other things, but lets say one misses an email that would have brought in an order. If that customer goes elsewhere because they didn't get a response in time, what is the cost? What if they can't email an RFP response by the deadline because email is down?
About 9 years ago I did some work with a Transportation Industry customer who at that time didn't consider their email a critical system. They had two drives in the same RAID set fail on their Exchange server and lost a days email. They later calculated the lost at over $100,000, not counting the hardware. And this is a customer who made large, expensive objects that take months to build. Imagine a law firm or a stock brokerage firm, and the hidden costs skyrocket.

Posted by: 914four   Posted on: 11/17/08 You are currently: a Guest | Members login | Terms of Use

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