SaaS mashups shape up

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I see little added value: Combining PayPal and Amazon.com on a Salesforce platform does what for me again?

If I am an Amazon.com customer I can click on the shopping cart and use my account information to make my purchases. So having a PayPal link is of limited value to me. Amazon already stores my credit card info so purchasing is already easy.

If I am Amazon.com and I want to offload my credit card/ billing method to PayPal that has some benefit. But how do I get access to valuable marketing information that comes from my clients buying from me (Amazon.com)?

If I am Amazon.com how much business am I going to lose if PayPals services go down? Can I sue PayPal to get some revenue back? Do I have a direct technicla support tech I can call to get things moving to restore my business? What happens to my business if the Salesforce platform gets sold to another vendor that doesn't support my mashed up interface? What happens to my business if Salesforce goes completely under and their services are not purchased by anyone?

Ask any manufacturing business that has outsourced their operations to China from another country and they will tell you relying on third party vendors requires expensive high level managers to manage your vendor relationships. You end up having to explain to customers on an almost daily basis why their goods and services will be late or damaged. Sure you save yourself the cost of building and maintaining your own factory but you spend a lot of money on travel, shipping, repairs, lost business, and management. In physical manufacturing you can see a slight cost saving so outsourcing is here until every country on the planet get's unionized. But outsourcing abstract items and IT is not such a good idea. A data center may be expensive but it pales in comparison to a factory. You have all of the overhead of vendor management with very little if any savings to closing up the data centers.; Posted by: mr1972 Posted on: 08/20/08 You are currently: a Guest | Members login | Terms of Use