When is the tipping point for hosted CRM?

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Simplicity will play a big role in how long CRM stays popular

Working with Hosted CRM applications the way I see CRM companies succeeding is to build simplicity into their systems. I look at Salesforce.com's interphase and think a rocket scientist could not decipher the functionalites available. Whatever happened to Outlook's one bucket approach? I think a re-focus should occur in the CRM world and that refocus should concerned with simplicity and usability. Without it, it's no wonder more than half of CRM implementations fail.

Posted by: gabelarsen   Posted on: 09/11/06 You are currently: a Guest | Members login | Terms of Use

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