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Consider the following two quotes:
The distinguishing best practice in application appliance computing is the absence of development programming.
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More importantly, IT management should always encourage staff to interact with users and empower staff to act immediately on user requests.
[End quote.]
Wouldn't user requests involve programming?
The idea that any packaged software works perfectly at every company out of the box and forever seems an exaggeration. Your second quote seems more responsive to typical situations.
I think, Murph, that you're mixing two topics, call them live interaction products and user-directed IT. The fit can be uncomfortable. - Posted by: Anton Philidor Posted on: 10/17/08 You are currently: a Guest | Members login | Terms of Use
Contradiction?
Anton Philidor | 10/17/08
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A likely story
Anton Philidor | 10/17/08
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What do you think?
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