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Defining "Competence"
I think part of the problem is defining competence. An IT person can be extremely technically adept, responsible, and have a desire to meet his customers' needs and still fail miserably to meet them, because he doesn't understand them. He can't understand them, because he and his customer speak a different language. He doesn't speak the customer's language because there's no incentive for him to speak it. If he looks for a new job, what will get him hired? How do you put "I speak accountant" on a resume? How to you make claims about communications skills meaningful?

No, IT hiring people are going to search for resumes based on technical skills. Skills like Java, C#, Unix, Windows, Oracle, and SAP are what get people hired. These are the skills that earn respect. Ironically, these are the skills that are easiest to outsource.

I could go on and on, but ZDNet is probably just going to eat this post. The bottom line is there is a divide between IT and "the business" that is perpetuated at all levels of both sides. It needs to stop.
Posted by: Erik1234   Posted on: 02/28/06 You are currently: a Guest | Members login | Terms of Use
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Defining "Competence"  Erik1234 | 02/28/06
Consolidate the SuperStars  Paul C. | 03/01/06
Weirdly enough...  zkiwi | 03/01/06
A little background  Erik1234 | 03/02/06
Great Example  Paul C. | 03/02/06
IT & Customer Service  IT_Guy_z | 03/02/06
"Core" Competency and outsourcing  pkstephens | 02/28/06
Excellent Reponse  Erik1234 | 02/28/06
Great Write-Up  Paul C. | 03/01/06
Centralization  oncebyten | 03/02/06
Understanding what Harry needs to get done  Paul C. | 03/02/06
At last a none emotional response  PeterGurney | 03/02/06
Good job Paul  rapson | 02/28/06
If the blog system ran on MS, it would have been wink  george_ou | 02/28/06
Codevelopment  ibramsha19@... | 02/28/06
Ya, I heard that .. in about 1980  murph_z ZDNet Moderator | 02/28/06
Code Generators  Erik1234 | 02/28/06
Why bother to manage IT?  Anton Philidor | 02/28/06
Actually what I believe is  murph_z ZDNet Moderator | 02/28/06
What about...  Erik1234 | 02/28/06
"... organizations exist to process information ..."  Anton Philidor | 02/28/06
Striking a balance  Roger Ramjet | 03/01/06
Can't happen in a significant way  nottheusual1 | 03/02/06
SAP Strategey  landsman@... | 03/02/06
Drinking the kool-aide...  Erik1234 | 03/02/06
Heartbeat is wrong analogy...  Paul C. | 03/01/06
Depends on size and ego...  No_Ax_to_Grind | 03/01/06
On contract.  Anton Philidor | 03/01/06
Sure, if you can talk them into it.  No_Ax_to_Grind | 03/01/06
No kidding  voska | 03/01/06
The funny thing  voska | 03/01/06
Even worse...  No_Ax_to_Grind | 03/01/06
Cost of employees  Erik1234 | 03/01/06
out-sourcing is bad  toxicfreak | 03/01/06
How would you handle then,  John Zern | 03/01/06
Is outsourcing bad - or did you just miss the point ?  simonbailey | 03/03/06
I totally agree  danAj | 03/03/06
It's Not Incompetence...It's All About The Money Paul  itanalyst | 03/01/06
Bad example  IT_User | 03/01/06
Actually It Is Considered A Form Of Outsourcing  itanalyst | 03/01/06
You hit it on the head, but blame wrong people  John Zern | 03/01/06
In-house outsourcing?  IT_User | 03/01/06
Xenophobia  jims@... | 03/02/06
CMMI  Erik1234 | 03/02/06
Of many possible reasons, 'incompetence' is unlikely  ejhonda | 03/01/06
Outsourcing experience and knowledge  TonyMcS | 03/01/06
IT people are harsh...  dkoglobal | 03/02/06
If the oursourcer can..  Erik1234 | 03/02/06
Outsource and risk everything!  Johnj4269@... | 03/02/06
Learn to live with Outsourcing  patfett | 03/02/06
A very small grain of salt  balsover | 03/02/06
Outsourcing Incompetence  grewjac | 03/02/06
Possible reasons (excuses) for Incompetence  Mudbug_z | 03/02/06
Outsourcing  jims@... | 03/02/06
The cost of not being incompetent == what?  balsover | 03/02/06
Will protesters backup data?  SirLanse | 03/02/06
Yes  balsover | 03/02/06
It's ALL about shifting responsibility.  jwschull@... | 03/02/06
Outsourcing and competence  rabscuttle | 03/02/06
IT outsourcing equal to negative finance consolidation  ergogol@... | 03/02/06
Can an Outsourced Provider be a Partner?  Paul C. | 03/02/06
Why?  balsover | 03/02/06
For the Same Reason You Don't Repair your Personal Vehicle  Paul C. | 03/02/06
You do your own repair if you operate a fleet.  balsover | 03/02/06
Outsource  atwalters | 03/02/06
That's BORN of incompetence  matt@... | 03/02/06
It's Our Turn  jabailo1 | 03/02/06
CIO/CTO mistake  pete1978 | 03/02/06
Agreed - but the catch 22 effect is worse  murph_z ZDNet Moderator | 03/02/06
To put it another way  LGLisle | 03/02/06
Apples and Oranges  Paul C. | 03/02/06
OK, to a point  LGLisle | 03/02/06
IT keeping busy  Airwolph | 03/02/06
Stupidest Article Ever  IceTheNet@... | 03/02/06
Since when does English ability have anything to do with IT skill sets?  balsover | 03/02/06
English matters over the phone  Airwolph | 03/02/06
Do you own an American stereo, TV Set?  balsover | 03/03/06
I own an American-made TV set...  Erik1234 | 03/03/06
IT RANT!  Airwolph | 03/02/06
Outsourcing and competence  Bgeorge | 03/02/06
so give us teh cloff notes  Airwolph | 03/02/06
I woudl like to appologise for my spelling  Airwolph | 03/02/06
not competence  harrisjw | 03/02/06
I see it as a support issue  MacKeyser | 03/04/06
Outsourcing  frostoid | 03/04/06

What do you think?

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