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SBC support not degraded by overseas
SBC has always had a policy of refusing to give a full answer on tech support questions. Once, since they moved tech support overseas, they did actually answer a question for me, so I can say their tech support has improved slightly. We have had only one noticeable DSL outage this week, so the service has improved greatly over what it was 2 years ago.
Maybe I could add one answer from over a year ago: at that time, I got an answer from their tech support that they do not support quality of service, unless your wiring to their central office is under 1100 feet. Apparently, the wiring here is 70% longer than the direct path. They did eventually raise their speed from 80kb/s typical to over 300kb/s consistent. That's not a large fraction of what they advertise, but it works.
Posted by: tprince@...   Posted on: 11/20/05 You are currently: a Guest | Members login | Terms of Use
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SBC support not degraded by overseas  tprince@... | 11/20/05
SBC support not degraded by overseas  tprince@... | 11/20/05
Outsourcing  D. T. Schmitz | 11/20/05
My biggest rant about outsourcing  CobraA1 | 11/20/05
It'd cost 'em money to hire somebody who knows how to fix things  lisacate@... | 12/06/05
Are you really serious?  chillanolin | 06/04/07
I respectfully disagree Mr. Shaw  VoIPevo | 11/20/05
Making Money  Vicissidude | 11/20/05
Assumptions  JimSatterfieldW | 11/21/05
RE: Assumptions  VoIPevo | 11/21/05
Support is concidered a liability to employers  odd1 | 11/20/05
Devaluing the customer.  Anton Philidor | 11/20/05
Tech Support from Hell i.e. India  Wolfie2K3 | 11/21/05
Are the Five Fingures same?  Hostechs | 01/12/09
Outsourcing two storys  zchief | 11/21/05
Partially correct  JimSatterfieldW | 11/21/05
Outsourcing Tech Support jobs  fefrench@... | 11/21/05
Unsatisfied with most tech support  cgraham_z | 11/21/05
Is your computer American-made? Your car?  JetJaguar | 11/23/05
RE: Is your computer American-made? Your car? by jetjaguar  Betelgeuse58 | 11/23/05
Is your computer American-made? Your car?  JetJaguar | 11/23/05
Is your computer American-made? Your car?  JetJaguar | 11/23/05
Outsourcing = Giant Sucking Sound  Betelgeuse58 | 11/23/05
We are humans, get used to it.  sysedco | 11/30/05
Just because people prefer someone they can understand...  lisacate@... | 12/06/05
It's the government's fault?!?  pnelson@... | 12/06/05
It's the government's fault?!?  pnelson@... | 12/06/05
RE: Tech-support outsourcing is never the right thing to do  Hostechs | 01/12/09

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