JetBlue cancellations strands thousands in New York

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Kind of goes back to an earlier question

have computers really made our lives better? Now with virus's, crackers, trojan horses and bad programming, it seems that incompetence is acceptable and below standard service the norm.

Pretty sad really. Ironically the best service I get is from my chiropractor, who still uses 3x5 index cards for his patient information and a manila folder for any larger documents. My dentist is the same way, both are older men (in their early 60's) and both have the very efficient practices. Hell I even get a reminder call from my dentist 48 hours prior to an appointment!

I didn't get that level of service from my last dentist. What's my point? I suppose I have many.

1 - Customers (read: small businesses) need to demand better software.

2 - Customer service is more than a title. We as consumers need to demand better service for our dollar and time (since time is money right?)

3 - We need to start holding software developers feet to the fire. If they promise to deliver, then keep the promise (i.e. you better meet the requirements as written and signed for)

4 - We also need to stop rushing developers to finish a project. The more they rush the more we suffer.

5 - Operating systems companies need to be held accountable for their software as well. Just because an EULA or GPL or any other license says they can't be responsible... bulls***! They created it with the intent and purpose to be functional and stable. If it doesn't meet the requirements... hold their feet to the fire as well.

Bottom line is this is a very wide spread and cancerous problem. One that has been perpetuated for many years. It's time we take a round turn and go back to how we did business efficiently and with customer service as a standard.

It's reasons like this jetblue example (a company that has historically had issues!) is why I hate dealing with corps!

Posted by: Linux User 147560   Posted on: 06/29/07 You are currently: a Guest | Members login | Terms of Use

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