SaaS: Shelfware as a service?

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Think the conclusions are a bit flawed

I think we can all agree that SaaS saves operational expenses, increases agility and improves the user experience. I don't think the fact that Salesforce.com has been successful can be held against the category.

The shelfware point is a bit more subtle. The fact may be that shelfware can happen with SaaS. However, the contracts are of shorter length so can be renegotiated sooner, actual usage is transparent and easily measured, and the level of waste is orders of magnitude lower than with on-premise SW like SAP or Oracle.

I think Rob's point is that SaaS does not eliminate some traditional problems and still requires management and governance processes. Not that SaaS creates new problems as this article seems to imply.

Posted by: BNara   Posted on: 10/21/09 You are currently: a Guest | Members login | Terms of Use

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