Google: Aiming for 99.99 percent uptime with business Gmail

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99.99% uptime is a marketing/statistics trick

Statistically, Google can say they have a goal of 99.99% uptime, but the question remains, over what period of time? If it's over the course of a year, Google could have just shy of 9 hours per year of downtime and still be able to say they've met this goal. I wish hosting/cloud computing/SSA companies would change this practice of touting "99.99% uptime". If you stretch the period of time you are benchmarking, you can make your uptime 99.99%. It's simple division. Instead why not set more stringent marks, (ie. no more than 2 service interruptions per quarter). Also, post your track record, if you are being proactive and actively managing/monitoring your service delivery resources, the results should speak for themselves.

Posted by: dougbert   Posted on: 10/07/09 You are currently: a Guest | Members login | Terms of Use

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