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Let me put on my flame proof suit.....
Apple customers as a group are unique in their loyalty to Apple. PC customers are not very loyal at all to any particular PC brand. Apple customers, as a group also seem to put up with abuse by Apple, which in my opinion PC users would not.

It is therefore likely in my opinion, that Apple users will be satisfied with much worse service from Apple as well as poor product quality, and still be happy. After all, they feel they are using the best, so it must be good.

The customer satisfaction numbers are therefore badly skewed. Apple is in fact worse, but its customers are still happy.

OK, fire, I'm ready.
Posted by: Economister   Posted on: 08/18/09  (Edited: 08/18/2009 @ 07:57) You are currently: a Guest | Members login | Terms of Use
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Let me put on my flame proof suit.....  Economister | 08/18/09
I read a comment from someone here on ZDNet that said:  ye | 08/18/09
Typical  gtdavies33@... | 08/18/09
Not at all.  ye | 08/18/09
Maybe you should......  Economister | 08/18/09
My apologies happy (nt)  ye | 08/18/09
LOL....  mgp3 | 08/18/09
no but unfortunately  kaninelupus | 08/21/09
i'll be first  elllroy | 08/18/09
Come on, you can do better than that.  Economister | 08/18/09
I don't think CULT has anything to do with TRUTH.  No More Microsoft Software Ever! | 08/18/09
Did you slip up? I am a troll, remember?  Economister | 08/18/09
I didn't forget, actually.  Jkirk3279 | 08/20/09
Lying, cheating, stealing and buying doesn't work anymore!  Yax_to_the_Max | 08/19/09
May want to re-think that  kaninelupus | 08/21/09
Typical  Cayble | 08/18/09
Thats very true  JT82 | 08/18/09
So either one of two things must be true based on  James Quinn | 08/18/09
so let' get this straight...  kaninelupus | 08/21/09
Actually ASCI stats disprove your Fanboi theory...  Davewrite | 08/18/09
re Theories  Badgered | 08/18/09
I would only be concerned if the drop got larger  James Quinn | 08/18/09
Let me get this straight...  msalzberg | 08/18/09
I believe....  Economister | 08/18/09
Or to use more guessing try this.....  James Quinn | 08/18/09
So again, you're claiming that a satisfied owner...  msalzberg | 08/18/09
How about the apologizing going on for Apple bundling...  ye | 08/18/09
Its just a good deal... why apologize for it?  James Quinn | 08/18/09
I rest my case. nt  ye | 08/18/09
What?!  SimonUK | 08/18/09
I'm saying he had proven my point. nt  ye | 08/18/09
You see pointing out a good deal is an apology to some.  James Quinn | 08/18/09
@ James Quinn: And what you've been told repeatedly is...  ye | 08/18/09
It would help...  SimonUK | 08/18/09
Oh but I do. And you're making it. nt  ye | 08/18/09
Ok...  SimonUK | 08/18/09
The case was already stated a few posts up. Specifically:  ye | 08/18/09
What does that have to do with...  msalzberg | 08/18/09
Most people would consider the forced bundling to be a negative.  ye | 08/18/09
How exactly is it forced bundelling?  SimonUK | 08/18/09
Where? I've only seen the boxed set available.  ye | 08/18/09
I bought a few sets of stand alone leopard from Apple  James Quinn | 08/18/09
@James Quinn: I'm not talking about Leopard.  ye | 08/18/09
Re: Apologizing  Arm A. Geddon | 08/18/09
Right here:  ye | 08/18/09
Hmm. I looked through all the 189 posts so far and...  Arm A. Geddon | 08/18/09
Thanks for re-inforcing my point that...  ye | 08/19/09
File under...  mgp3 | 08/18/09
So....  James Quinn | 08/18/09
Where's the Apple abuse?  awasson@... | 08/19/09
ACSI:Apple 'among largest 1st to 2nd place gaps, 1% drop just 'stats noise'  Davewrite | 08/18/09
LOL!  GuidingLight | 08/18/09
'1% is Statistical Noise' and XP comments from ASCI. Sorry GL.  Davewrite | 08/18/09
Keep spinning.  msalzberg | 08/18/09
I think you both missed the point here....  James Quinn | 08/18/09
Retrogression? If it weren't for Microsoft, consumer computing would be  HypnoToad72 | 08/18/09
1987 Steve Jobs said if 'they' win we'll be in the Dark Ages for 20 years  Davewrite | 08/18/09
Don't know that it's all MS's fault. What about Intel? (NT)  No More Microsoft Software Ever! | 08/18/09
wait and see...  kaninelupus | 08/21/09
Understandable, considering PC makers sell PCs, while...  Feldwebel Wolfenstool | 08/18/09
You just describe Christians to a tee.  James Quinn | 08/18/09
Deleted by member  NonZealot | 08/18/09
Like I said, post a picture of you using your MBP and I'll believe it.  No More Microsoft Software Ever! | 08/18/09
Are you saying that PC makers...  msalzberg | 08/18/09
Let me see if I understand...  msalzberg | 08/18/09
Have you tried Parallels or VMWare? (NT)  No More Microsoft Software Ever! | 08/18/09
in spite of the NZ's (PC users using Macs) apple is Still highest! AMAZING!  Davewrite | 08/18/09
I like my Macbook...  Sleeper Service | 08/18/09
Serious Question  SimonUK | 08/18/09
I don't like...  Sleeper Service | 08/18/09
Sleeper Service  Axsimulate | 08/18/09
Miss the first line?  rtk | 08/18/09
It would be true! What are you thinking.  Cayble | 08/18/09
*Sigh*  Sleeper Service | 08/19/09
@Sleeper  Axsimulate | 08/19/09
Thanks...  SimonUK2 | 08/19/09
You're right...  Sleeper Service | 08/19/09
Same question...  SimonUK | 08/18/09
You can't miss what you don't understand. (NT)  No More Microsoft Software Ever! | 08/18/09
Perhaps you have no intuition? Or no perceptive capacity?  No More Microsoft Software Ever! | 08/18/09
NZ , Sleeper with Macs! Will ASTONISHMENTS never cease! Buy Appl Stock NOW!  Davewrite | 08/18/09
Yeah, I bought them only a year ago or so & already have DOUBLED my money!!  No More Microsoft Software Ever! | 08/18/09
I just bought 2000 bucks worth! Keep buying Macs NZ! nt  Davewrite | 08/18/09
Sleeper, NZ don't FORGET.... get the upcoming MAC TABLET!!! nt  Davewrite | 08/18/09
Why?  Sleeper Service | 08/18/09
So you know all about Apple's rumored tablet?  msalzberg | 08/18/09
"if it ever sees the light of day"  Sleeper Service | 08/18/09
help my Apple stock grow. happy  Davewrite | 08/18/09
The 7" iPhone will do that. There will be no tablet. (NT)  No More Microsoft Software Ever! | 08/18/09
Good for you. Same is happening with my Apple stock!  No More Microsoft Software Ever! | 08/18/09
Ya sure you own stock?  rtk | 08/18/09
Of course he doesn't.  Sleeper Service | 08/19/09
RE: PC makers make (small) progress closing Apple's customer satisfaction gap  DonBurnett | 08/18/09
This peanut asks WHY? (NT)  No More Microsoft Software Ever! | 08/18/09
RE: PC makers make (small) progress closing Apple's customer satisfaction gap  Sleeper Service | 08/19/09
isn't it?  spinin | 08/19/09

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