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Granted the whole layoff picture is going to depend on which environment you're in. As a call-center, Winchester is going to see all of its cuts in the hourly agents on the floor. My project has less than 4th of the agents it did not that long ago, and most projects around us are the same. They just sacked half the agents on another project last week in fact. During all this time, they've laid off one sup, and she was probably the dumbest human being I've ever met, so it wasn't exactly a surprise. Being best friends with people above you can only get you so far if you can't perform I guess.
We have plenty of other surplus supervisors imho, however, but none of them ever seem to get touched aside from the one incident mentioned above. They laugh and joke around, coming in whenever they feel like it and then dole out tardies for anyone below them for being even 1 min past their start time. They keep cutting us back and then blame us when our groups fail all of our client metrics for the month. They ignore the fact that they've only got 6 agents total to staff for the entire week to cover 6 clients between the hours of 7am and 8pm, and just disregard the fact that those agents are taking 60+ calls a day, with ATT of less than 5 min and ACW averaging maybe a minute a call...it's still our fault that our ASA's are twice or more than what they should be for July.
All in all it just gets extremely frustrating, so it's a small wonder why everyone in my project is currently looking for other employment.
So I apologize for having a slightly skewed opinion regarding salaried workers at EDS. I have only poor examples to derive my opinion from. - Posted by: OneLowlyEDSer Posted on: 08/02/08 You are currently: a Guest | Members login | Terms of Use
What do you think?
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