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That is so true
Well written, Christopher. Corporate service has been going steadily downhill for years. Cell companies are the worst, but it's hard to pick a winner in the sucky service lotto. I dropped Dell and started building my own PC's because of their "award winning service." A Dish Network reseller committed fraud when I signed up for service. Dish blamed a reseller and didn't want to let me out of the service, even though they admitted the advertised prices were bogus. It took several phone calls, a complaint to the state consumer protection office and the threat of lawsuit to get them to settle. Bellsouth's internet provider and I went back and forth on an over-charge they threatened to send to collections. Ameritrade, don't get me started. The list goes on and on.

I spend far more time fighting with corporate service suppliers now than just a couple years ago. It's unimaginable how much money they soak consumers out of because most people don't have the time to battle the phone system guantlet. Many companies are exempting themselves from the few consequences they may be subject to by making customers sign binding arbitration agreements.

It's getting to the point of near insanity. Something's got to give.
Posted by: Chad_z   Posted on: 03/28/07 You are currently: a Guest | Members login | Terms of Use
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Acomdata's "web service"  hairyR | 03/28/07
That is so true  Chad_z | 03/28/07
Let me tell you about Verizon DSL  ZDNet_replier | 03/28/07
Cingular...  jasonp@... | 03/28/07
I love Cingular... Sprint, on the other hand...  honeybl | 04/16/07
Sadly  HouseOfZen | 03/28/07
Oh, it's not a blanket statement  mrm@... | 03/28/07
No, please...  rapson | 03/28/07
Having both a business and IT degrees...  honeybl | 04/16/07
1 major factor  Freebird54 | 03/28/07
In is not easy to improve- Client cooperation is needed too.  bsp@... | 03/28/07
Not really...  No_Ax_to_Grind | 03/28/07
Yes, really...  -Kestrel- | 03/28/07
It may be a two way street BUT  Shelendrea | 03/28/07
You're right but..  guiri | 04/09/07
Companies that suck.... Where to begin???  shawkins | 03/28/07
what goes around comes around  dmennie | 03/28/07
Self help  Wallgeye | 03/28/07
Think before you throw stones.  christopher Lochhead | 03/28/07
Great Article  cannonml@... | 03/28/07
some have not forgotten  eglazier | 03/28/07
Customer service - always prominent for me  mrm@... | 03/28/07
The world revolves around $8 an hour people  No_Ax_to_Grind | 03/28/07
But Ax.....  James T. Kirk | 03/28/07
Not any more  TtfnJohn | 03/28/07
There's always the but...  TtfnJohn | 03/28/07
8 dollars an hour or not  Shelendrea | 03/28/07
your wrong it is about how mcuh you are valued  moebius8@... | 03/28/07
Speaking of cingular  Shelendrea | 03/28/07
Logitech  KrazyGuy | 03/28/07
Right on the mark  fredfarkwater@... | 03/28/07
Message has been deleted.  brettmosleymaui | 03/28/07
Two Companies that Don't Fit The Model  Boris Nikolaevich | 03/28/07
Welcome to every day  ejhonda | 04/04/07
Try this one out.  newsletters@... | 04/04/07
Nothing New  Stephen Wheeler | 04/12/07
Add your Toyota's to the liers...  Narg | 04/17/07
And here we find the non definition of ....  dlandrum@... | 04/18/07
CRM is the death of customer service  mollenhourb@... | 04/24/07

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