Can Best Buy become your IT shop?

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It took the Geek Squad 3 months to fix my laptop

I bough a laptop from Best Buy and their warrant. That was my first mistake. It took them 3 months with 5 trips to their store to fix it. On one trip I told them I needed the laptop back for a trip to Los Angeles in about 6 weeks. They said "No Problem" I would have it back long before then. I called to remind then I needed my laptop for the trip about two weeks before. When I arrived in Los Angeles with no laptop, I called them again and they said it was ready to ship back to me. I told them I was not at home and it needed to be shipped to my hotel in Los Angeles. When it arrived the next day they replaced the hard drive and there was no OS installed, When I called them they told me that was because I didn't pay them to back up my data. I would NEVER think of returning a computer to a customer without reinstalling their OS. Here is my full BLOG on Best Buy and their service. http://oncomputerstips.blogspot.com/2005/04/best-buy-and-their-non-service.html
My company does on site tech support for companies like Dell, HP/Compaq and CompUSA. I have been out on a couple of calls after 'The Geek Squad' tried to do some hard things like set up a NetGear wireless router on a Mac. The tech tried for about 4 hours and it took me about 5 minutes.
Need we say more?
AlaskaJoe

Posted by: AlaskaJoe   Posted on: 03/27/07 You are currently: a Guest | Members login | Terms of Use

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