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Telephones
It is possible to set up telephone systems so that a number will only accept a call from a certain source (or sources). There's no way that you would do that in the circumstances described.

With regards to blocking caller id.: This is a function with very high levels of flexibility, and a bank would certainly have access to all inbound caller ids. I'm fine with that - provided that its handled properly. What you do not want is to receive an unprompted sales call from your bank when you have caller id blocked, and when you are ticking boxes to instruct them not to call.
Posted by: Fandorin   Posted on: 07/27/06 You are currently: a Guest | Members login | Terms of Use
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Telephones  Fandorin | 07/27/06
wow, you are the most anal retentive cust ever!  Greanhouse | 07/27/06
1 month = instant gratification?  FamilyManFirst | 07/27/06
Thank you....  dberlind | 07/27/06
Greanhouse - It is difficult to find a strong enough insult for you  jsun.hy | 07/27/06
Yikes  tikigawd | 07/28/06
Anal Retentive  poakland | 07/27/06
Sure...  danmar_z | 07/28/06
Maybe the 800 number works in europe too!  M.W.H. | 07/27/06
obviously never been out of the us  jshaw4343 | 07/27/06
North America?  Justin James | 07/28/06
Uhmmm No - 1800 is not a free call overseas  sandawana | 07/28/06
The customer is always right  lsallen | 07/28/06
Unbelievable!  Cayble | 07/28/06
unbelievable  edward.reid | 08/04/06
if the colunist is anal retentive, BofA is 'anal explusive' wink  jhencken | 07/28/06
if the colunist is anal retentive, BofA is 'anal explusive' wink  jhencken | 07/28/06
If he can't even read (Greanhouse)..  guiri | 09/01/06
RE:wow, you are the most anal retentive cust ever!  dotcom_z | 10/16/06
they give themselves away ...  ttocsmij | 11/08/06
Reconsidering BofA  ebrke | 07/27/06
800 numbers  Me_too | 07/27/06
Caller ID isn't blocked to 800 numbers  thump5150 | 07/27/06
800 Numbers do not use CNID!  sbarman | 07/27/06
FCC explanation of Caller ID & 800 numbers  thump5150 | 07/27/06
Expectations  Justin James | 07/27/06
Uh, I spoke to the supervisor  dberlind | 07/27/06
Forest/Trees  Justin James | 07/28/06
I disagree  dberlind | 07/28/06
Valid point  Justin James | 07/28/06
Say what?  danmar_z | 07/28/06
Exactly!  Cayble | 07/28/06
Absolutely  shadowagent | 07/29/06
Transfer Calls  SteveTheWirePuller | 07/29/06
re: Transfer calls - have you called AAA?  shadowagent | 07/31/06
You would be surprised...  Justin James | 07/31/06
What most people don't seem to understand  guiri | 09/01/06
Unreasonable expectations?  Bugbyte | 07/28/06
Here's a record of one that went well...  dberlind | 07/28/06
Verizon = happiness  Justin James | 07/28/06
Randroid philosophy  Synapse3119 | 07/28/06
That's called "capitalism"  Justin James | 07/28/06
2005?  danmar_z | 07/28/06
You are missing the point re: CSR pay/treatment  Justin James | 07/28/06
Bad Excuse for a Poor Job  GTO_Patrick | 07/28/06
re: Bad Excuse for a Poor Job  shadowagent | 07/29/06
Excellent Post  mijcar | 07/31/06
If the doors won't open, I'm not coming in  tikigawd | 07/29/06
Perhaps David Needs a PhD in Getting Help?  mijcar | 07/31/06
Bank of America  techn_mom | 07/28/06
customer "service" ?  tenorg@... | 07/28/06
Wachovia...  Justin James | 07/28/06
Lying Phone Reps  stevesliva | 07/28/06
Be Glad You Were in Canada  dean100 | 07/28/06
Call Center Issues, the "5 minute rule"  lynnette_p | 07/28/06
Exactly what I have been saying!  Justin James | 07/28/06
the 5 minute rule  hapless | 02/21/07
does Bank of America teach lying?  unellen | 07/28/06
Blocked Numbers Visible to Toll-Free #  kbobu | 07/28/06
out of the country  Frender2 | 08/21/06
CSR's Talking Back  GTO_Patrick | 07/28/06
don't know what your talking about...  hapless | 02/21/07
Story with Chase Bank  simon89 | 07/28/06
Bank of America Will Do Anything to create fees  bgc@... | 07/28/06
Not just BofA  CherylinAZ | 07/28/06
caller ID  dindarn@... | 07/28/06
Question  totoxy | 07/28/06
What a lame excuse for journalism  TasteeWheat | 07/28/06
I See  GTO_Patrick | 07/28/06
I don't get it  mijcar | 07/31/06
Time to stop playing this game.  prfesser | 07/28/06
So I guess you didnt read the article? Or listen to the call?  Cayble | 07/28/06
Do you know the diff between a secretary and an IT professional?  prfesser | 07/28/06
That's Bull  GTO_Patrick | 07/28/06
Bilious  mijcar | 07/31/06
Bank of America Support Number  dasprem@... | 07/28/06
Fraud Protection -Another Nightmare  dusty_reed@... | 07/28/06
Fraud protection BOA  philbrowningsr@... | 08/23/06
Not much going on in IT these days?  don@... | 07/29/06
BoA cust. Serv.  raddragn@... | 07/29/06
Why call BOFA?  mfarmer198 | 07/31/06
so what's new ...  ttocsmij | 07/31/06
New Card doesn't have outside U.S. #  chris@... | 08/01/06
The number is working  mfarmer198 | 08/01/06
not working phone numbers Bank America  jackgcp@... | 08/04/06
Some good, some not so good  Chiatzu | 08/04/06
Go for it, David.  jmusto@... | 08/07/06
Bank of America  BikerB | 08/08/06
Bank of America  chrisl317 | 08/30/06
Customer Service....  mwillia1 | 12/28/06
BofA co. & Cust SUX  hapless | 02/21/07
finally, a look into the bs cust serv america puts up with!  gerfrog | 04/06/07
RE: Caught on tape: Another support call nightmare (this time, Bank of America)  leonidas-5555 | 09/05/08
RE: Caught on tape: Another support call nightmare (this time, Bank of America)  siimplyely | 11/03/09

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