On The Insider: Britney's Bikini-Clad Top 10
BNET Business Network:
BNET
TechRepublic
ZDNet
TalkBack 1 of 47:
Next »
Good news ...
.... but I agree with your assessment that the visibility of your post is what did the trick -- plain old damage control on the part of a customer service manager whose job it is to care while Rudy might just as well have been talking to you from Bangalore.

I wonder David, whether or not you would have just as quickly accepted the original offer of a free Day Pass in lieu of a refund had 'Rudy' been more forecoming with that suggestion from the start.

And I wonder if Rudy was on the defense because he knew up-front that he was being recorded. (Which, of course, you had to tell him!)

None of this matters except that a complementary Day Pass from T-Mobile costs them a great deal less than having to process a refund and therefore may be part of the standard policy (Rudy's behavior aside.)

For many customers, such a policy is not unreasonable. Still, if the customer insists, Rudy's manager should have been able to authorize a refund if Rudy was not.
Posted by: mwagner@...   Posted on: 07/21/06 You are currently: a Guest | Members login | Terms of Use
Reply to Story Reply to Message

Alert moderator to an offensive message

Subscribe to this discussion via Email or RSS

Good news ...  mwagner@... | 07/21/06
The real problem...  Sxooter_z | 07/21/06
I totally agree  whtchutlknbout | 07/25/06
Better Luck Than Me  compudave | 07/21/06
Would that I could send you an e mail  Shelendrea | 07/21/06
It's not legal  Dr. John | 10/31/06
T-Mobile wouldn't be that nice to the Average Joe!  astone@... | 07/21/06
totally agree and...  kckn4fun | 07/24/06
Not just ZDNet  tic swayback | 07/21/06
ethics???  buffyslayer | 07/21/06
Hilarious  anythingbutmine0 | 07/22/06
The Lesson Learned  jmusto@... | 07/21/06
You do have an audience  tic swayback | 07/22/06
I also find that MONEY works.  nomorems | 07/24/06
Credit Card Chargeback  Vicissidude | 07/22/06
So true!  Beejaybee | 07/24/06
Issuing bank is key here.  enduser_z | 07/24/06
totally agree and...  kckn4fun | 07/24/06
**ignore this post: it posted in the wrong place***  kckn4fun | 07/24/06
Shame  rgoeken@... | 07/24/06
I thought it was shareholders that determined a company's fate.  HypnoToad | 07/24/06
Customers input  zclayton2 | 07/24/06
Not a real solution  Langalibalene | 07/24/06
most companies need reality training  alandee4 | 07/24/06
cop out  shraven | 07/24/06
I had a Cingular  Jim Blaine - Bellingham WA. | 07/24/06
David... I'm sorry but you are being a sap...  shawkins | 07/24/06
The benefits of government and law  TonyMcS | 07/24/06
No more laws!  hoozafrizitz | 07/24/06
A proposal for a different solution  psbecker@... | 07/25/06
A reps point of view....  whtchutlknbout | 07/25/06
t mobile  sarraff1 | 07/26/06
t mobile  sarraff1 | 07/26/06
Persistence with T-Mobile worked in the end for me  clout@... | 07/28/06
Sprint related the I760 to a spaceship, as to why they can't fix my phone  cridolfi@... | 07/28/06
The only lesson learned  genen | 07/28/06
Customer Service Reps - Not The Shiniest Marbles In The Bag  rdgrimes | 07/28/06
Whose the Bag and Whose the Marble?  SteveTheWirePuller | 07/29/06
Berlind's "Nightmare" Articles Self Serving Flotsam  conejo_jon | 07/29/06
My 2.5 Cents  Tigiress | 07/31/06
Baloney  mozz_y | 08/03/06
interesting  h.hah | 08/20/06
You're overpaid.  Dr. John | 10/31/06
Yeah-in charge of paying the bill!  Sparkster7 | 09/02/06
800 calls in 7 years to Sprint  author20@... | 09/26/06
Tmobile  rsmith2005@... | 10/20/06
Cunstomer gets messed over you mean!  TLCG | 02/01/07

What do you think?

SponsoredWhite Papers, Webcasts, and Downloads

advertisement
Click Here
Premier Vendor Content Whitepapers, webcasts & resources from our Power Center Sponsors
advertisement