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You have to wonder...
At what point will these companies get it?
Posted by: ju1ce   Posted on: 07/18/06 You are currently: a Guest | Members login | Terms of Use
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You have to wonder...  ju1ce | 07/18/06
That;'s easy ...  mwagner@... | 07/21/06
Argue that the service is not delivered  sinleeh@... | 07/19/06
The court of public opinion...  dberlind | 07/19/06
Good Luck  Zippy999 | 07/19/06
Too bad the agreement doesn't apply  voska | 07/20/06
Just thrilled you're saying something  arp_z | 07/19/06
The fact that you got a call from T-Mobile ...  mwagner@... | 07/21/06
Welcome to the Telco Monopoly  Steven J. Ackerman | 07/19/06
Same with the Cable companies...  nomorems | 07/20/06
chargeback = abra-ca-dabra  kckn4fun | 07/19/06
not a bad idea  alphawiz | 07/19/06
verifying the abra-ca-dabra  not_IT_John | 07/19/06
easy refund to get  ITSa341@... | 07/19/06
Everywhere you wanna be  improviz | 07/19/06
merchants have to pay a chargeback fee whether they are right or not  pitaro@... | 07/19/06
but won't hit t-mobile  lextori | 07/19/06
Re: but won't hit t-mobile  bka1959 | 07/20/06
I have experienced the same thing with T-Mobile at a Starbucks  CommSoft | 07/19/06
I was luckier  pablito@... | 07/21/06
T-Mobile Refund Warning  edmccloskey | 07/19/06
T Mobile  pmjm@... | 07/19/06
I *was* thinking of switching to T-Mobile  todd@... | 07/19/06
T-Mobile Phone Service Better  LA Songs | 07/19/06
Switching  djensen552 | 07/22/06
T-Mobile "No hotspot ..."  wainerg | 07/19/06
I have got refunds from 2 wifi operators  rc@... | 07/19/06
BUT...  disrdoyle | 07/19/06
Part of the problem...  improviz | 07/19/06
Chargebacks and email are the way to complain.  nomorems | 07/20/06
Portland OR (PDX) free WiFi  Ngallendou | 07/19/06
T-Mobile, they are only following big business rules.  StewV | 07/19/06
T-Mobile, Not Used, No Refund  PGelsman | 07/19/06
no problem with this  ken@... | 07/19/06
I have been using T-Mobile hotspots for 2 years and never had a problem  balsover | 07/19/06
"Not my problem?"  MerryOtter | 07/19/06
Come on...  OliverSeal | 07/19/06
Not just about bad customer service...  mscotch | 07/19/06
poor excuses  CobraA1 | 07/21/06
So?  mwagner@... | 07/21/06
I realize as human nature we focus on the negative...  OliverSeal | 07/19/06
Just following the Ferengi...  erc@... | 07/19/06
Near credit damages  dark33@... | 07/19/06
Read the book  jason.mailley | 07/19/06
Get Verizon BroadbandAccess  Mixotic | 07/19/06
Yeah, beacuse Verizon is SO much better than T-Mobile  disrdoyle | 07/19/06
BS!  HoneyBakedHam | 07/21/06
Love my T-Mobile.  nomorems | 07/20/06
T-Mobile: Pitbull with your CC  ArizumaBrett | 07/19/06
The one thing I've learned  ju1ce | 07/20/06
So to save $10 ...  Reged | 07/19/06
Ironically, had "Rudy" offered David ...  mwagner@... | 07/21/06
A few thoughts...  MerryOtter | 07/19/06
legality of recording calls  buffyslayer | 07/20/06
Correct.  nomorems | 07/20/06
I do not even know where to begin  Justin James | 07/19/06
Ridiculous  MerryOtter | 07/19/06
You just don't get it!  ken@... | 07/19/06
No, you do not understand "best effort"  Justin James | 07/19/06
*barf*  MerryOtter | 07/19/06
However...  Justin James | 07/19/06
how exactly do you call the help desk  voska | 07/20/06
LOL: how exactly do you call the help desk  bka1959 | 07/20/06
But that IS the crux of the problem..  Wolfie2K3 | 07/19/06
Unfortunately, not with a monopoly  Justin James | 07/19/06
You maid an important point  voska | 07/20/06
Justin have you ever had to deliver customer service?  GraysonBuzz | 08/05/06
And that, my friend, is how you lose customers.  CobraA1 | 07/21/06
And while I'm at it  CobraA1 | 07/21/06
How many times do I need to repeat this point?  Justin James | 07/21/06
I gota agree!  genen | 07/21/06
Good Business  llundgren@... | 07/22/06
I can't help wondering  ebrke | 07/21/06
Neither one, actually  Justin James | 07/21/06
Fault isn't the problem, one sided deals are.  CobraA1 | 07/21/06
What?!  davids@... | 07/21/06
re: What?!  CobraA1 | 07/21/06
No, a customer is often a former customer!  deleweye | 07/21/06
Here's where you begin  SteveTheWirePuller | 07/23/06
Thanks for the anti-referral...  blane@... | 07/19/06
The bar is set so low for Customer service you can tiptoe over it.  xstreamers | 07/19/06
File a Dispute with the Credit Card Company  jholcombe | 07/19/06
The Best Part  cshellem@... | 07/19/06
Dispute with CC company  Silent Observer | 07/19/06
Call the Credit Card Company  nrkmann@... | 07/19/06
Good Point  sinleeh@... | 07/19/06
good idea...  ranwalk@... | 07/19/06
Doesn't always work.  genen | 07/21/06
This is so Typical of T-Mobile  jonnybb1 | 07/19/06
Almost as bad as United Airlines!  nickull | 07/19/06
T-Mobile  bones2805 | 07/19/06
everyone I know uses verizon  qaz111111qaz111111 | 07/19/06
t-mobile  goose5843 | 07/19/06
bad attitude, not bad service  mpstewart@... | 07/19/06
a day pass is an arrogant assumption  buffyslayer | 07/20/06
At what point is wireless old tech?  voska | 07/20/06
Thanks for the Report  IceTheNet@... | 07/19/06
Don't you hate it?  mchast6755@... | 07/19/06
The customer is no longer right...  Wizairde | 07/19/06
Nearly every employee beyond a lowly salesperson has a vzw BroadbandAccess  GreatInca | 07/19/06
T-Mobile no hotspot  JPSJR | 07/19/06
Hammer away at poor customer service  rupaa62 | 07/19/06
Two points...  DOSmith | 07/19/06
If Rudy is in the U.S. I would say he's getting...  sykandtyed | 07/19/06
Sounds like my T-Mobile story  prof haury | 07/19/06
Consider that Rudy is being paid...  sykandtyed | 07/19/06
T-mobile  OHajek | 07/19/06
T-Moble or is it Trouble Mobile?  rcollis | 07/19/06
AT & T does it to  raymholt | 07/19/06
Maybe its time to just stick with GPRS  jatos.software@... | 07/21/06
Terms and Conditions,  chewymtaa | 07/19/06
Call your credit card company  jimmied43 | 07/19/06
Use your CC not your Debit Card  Violetw | 07/19/06
been on both sides of this cell phone  ksbubbs@... | 07/19/06
T-Mobile  kcast1 | 07/19/06
T-Mobile  kpr@... | 07/19/06
Mass Boycott  jatos.software@... | 07/21/06
I like that idea - let's do it  buffyslayer | 07/21/06
Do a Chargeback  fatrat | 07/19/06
I live in Croatia  zbrkic@... | 07/19/06
This not an isolated event  buffyslayer | 07/20/06
T-Mobile  zizka | 07/20/06
This is why I'm happy with my cable company.  yogeee | 07/20/06
Loved it!  kiddpeat | 07/20/06
T-Mobile: "No hotspot? Sorry, no refund either."  linds.lee | 07/20/06
Selling services that one cannot deliver is fraud, Pal!  yogeee | 07/20/06
Can you read?!  davids@... | 07/21/06
Can you think?!  TerryNT | 07/21/06
Drama with the muppets  linds.lee | 08/03/06
CSR Logic is mindless  lh80 | 08/03/06
Ya didn't read the article, at all; did you?  yogeee | 07/21/06
The out source company Must be Convergys  cellular1 | 07/20/06
T-Mobile - Not Global  joel@... | 07/20/06
Did you tell Rudy you were publishing the recorded conversation?  nomorems | 07/20/06
He doesn't have to  davids@... | 07/21/06
Customers Are Disposable  cybercjh | 07/21/06
big business ethics are dead - i dropped tmobile  eloftus@... | 07/21/06
Feelings Mutual  jatos.software@... | 07/21/06
T-Mobile Customer/Technical Service  jeff@... | 07/21/06
get real  WinnebagoBoy | 07/22/06
Absolutely Yes  freakmon | 07/21/06
I agree with John Maxwell  kscase@... | 07/21/06
I do not know where to begin  edward.reid | 07/21/06
how many times....  edward.reid | 07/21/06
T-Mobile not fair to Octogenarians, either.  pcug@... | 07/21/06
WHAT DO YOU EXPECT FROM CROOKS?  edward.reid | 07/21/06
Bad T-Mobile  jew123 | 07/21/06
Shame this wasn't in the UK  Scrat | 07/21/06
Re: Shame this wasn't in the UK  jatos.software@... | 07/21/06
T-Mobile  woody3249@... | 07/21/06
T-Mobile and Trustworthiness  manperez | 07/21/06
a better question  edomejn | 07/21/06
REFUND IT!!!!  jarnold-zd | 07/21/06
T-Mobile-SFO WiFi  Poobah | 07/21/06
T-Mobile vs. Boingo  jycccwjc@... | 07/21/06
Two things...  rogerjohnsen@... | 07/21/06
T- Mobile  big bad george | 07/21/06
Complain to Best Buy  Dr_Zinj | 07/21/06
Now THERE'S a productive response.  Akiddo | 07/22/06
Subsidiary?  tmobilerocks | 07/23/06
What an idiot!  d6564 | 07/21/06
Value lost for Value owed  Dr_Zinj | 07/21/06
T-Mobile  Dr_Zinj | 07/21/06
I can just about one up that!  Shelendrea | 07/21/06
I doubt whether it is...  jatos.software@... | 07/21/06
Wow! That service rep was really intelligent!  MisterJP | 07/21/06
Security Recommended (and laid on the shoulders of the customer)  sworley2@... | 07/24/06
T-Mobile  migtex2 | 07/21/06
T-Mobile: 'No hotspot? Sorry, no refund either'  ebhb2004@... | 07/21/06
What incentive would T-Mobile have...  flatliner | 07/22/06
wi-fi is not yet 100% stable  cho034442 | 07/21/06
Baffled  davids@... | 07/21/06
davids@ = Loverock  yogeee | 07/21/06
I see nothing to Cpmplain about.  jt524 | 07/22/06
DAY PASS = 24 hours continuous service  lh80 | 08/03/06
T-Mobile  armand@... | 07/22/06
They ONLY want NEW customers  LVKen7 | 07/22/06
What is YOUR email address  LVKen7 | 07/22/06
David, David, David, there you go again.  WinnebagoBoy | 07/22/06
Connectivity Hardware/Software issues  2cre8ive@... | 07/22/06
Right - XP's signal report is meaningless  Akiddo | 07/22/06
What the heck is a day pass for?  Suisunian | 07/22/06
connectivity vs signal strength  Akiddo | 07/22/06
Totally Unfair to T-Mobile  tmobilerocks | 07/23/06
RE: Unfair  sworley2@... | 07/24/06
comment:  DesertOutlaw | 07/24/06
If T-Mobile Rocks, why so many negative comments??  lh80 | 08/03/06
T-Mobile: No Hotspot? Sorry...  jminifie@... | 07/23/06
t-mobile snafu solution  pwg@... | 07/23/06
Astounded  eearle52 | 07/24/06
Good For You!  bbrumfield | 07/24/06
cell phone contracts  jim_d@... | 07/24/06
A little different  WinnebagoBoy | 07/25/06
T-Mobile Service  DesertOutlaw | 07/24/06
"Everywhere, rice is cooked"  erniemunoz | 07/24/06
Ever read the -back- of a telegram?  astro_z | 07/24/06
Where are the Terms and Conditions  sworley2@... | 07/24/06
Thanks David!  BrookStone5 | 07/25/06
T-Mobile Refund  perrine@... | 07/26/06
This is why......................  raymarc001 | 07/30/06
Another IDIOT CONSUMER!  phemish | 07/30/06
My 2.5 Cents  Tigiress | 07/31/06
Re: My 2.5 Cents  scott4u | 08/02/06
Good Rep Vs Bad Rep  Tigiress | 08/10/06
simple solution  charlie@... | 08/03/06
No hotspot? REVERSE THE CHARGE.  Quantum Rift | 08/04/06
It?s great that T-Mobile smiles well robbing you.  Frankog | 08/28/06
T-Mobile says "Pay Up"  cjespersen | 01/28/07
RE: T-Mobile: 'No hotspot? Sorry, no refund either'  DONALD_EATON@... | 10/14/09

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