LinkedIn down: Proof that 'the offline problem' needs solving

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At least now they are admitting it!

LinkedIn has been "sick" since at least May 19. That's when I reported getting messages saying "Access denied due to security policy violation." (I got one of those messages when I tried to report the problem through their internal notification system. Since the customer_service address was nowhere on their Web site, the only address I could use to bring their attention to the problem was business@linkedin.com!) I then heard from Customer Service, and it was clear that they HAD received my first attempt to notify them. However, the system was to broken to let me know this. I then went through several exchanges of answering irrelevant questions, followed by my making blunt statements like, "If you cannot figure out the problem, either escalate the call or cancel my account." I was notified that the call was escalated on June 6 and have heard nothing from them since then. This is not just a case study about "the offline problem;" it also points out another problem with running software through the Internet. You are the one who decides whether or not to make changes to executable code sitting on your hard drive. When you run code on a remote site, you no longer have that luxury. When someone out there decides that the code you have been running needs "improvement," you have no idea whether or not the change will be for the better; but we all know what Murphy's Law predicts!

Posted by: kitchen-cynic   Posted on: 06/15/06 You are currently: a Guest | Members login | Terms of Use

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