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But ya still gotta be careful..
The key is that that guy in your home town will probably speak YOUR native language, and communication is what you need when things go wrong, NOT some "sponge listening" by some guy in Bangladesh reading from a script sheet.

On the other hand... You still need to be careful when picking a shop. Depending on where you're located, many of the small shops (especially in S. California) tend to be owned and operated by various Asian peoples. Not that there's anything wrong with that - except as you pointed out - communication is essential when you've got a problem. Sometimes, there can be major barriers if you don't happen to speak Vietnamese or Mandarin Chinese.

Case in point... A friend of mine picked up a cheap MP3 player from a local vendor at a computer show. It would seem that the device was defective. He spent close to an hour and a half on the phone with them just getting an RMA. The guy who picked up the phone spoke next to no English. He was passed from one person to the next until he finally got someone who knew enough of the language to deal with the problem. To date, he's sent the package back but hasn't recieved a replacement nor a refund and getting ahold of the right person to talk to has proved elusive as well.

If you plan on buying a system or accessory, check out the company's service rep (if at all possible) before spending your hard earned duckets.
Posted by: Wolfie2K3   Posted on: 02/24/05 You are currently: a Guest | Members login | Terms of Use
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This is why I...  MepisLINUXuser | 02/23/05
Bout time  Lord-dogbert_z | 02/23/05
I hope  DragonBRockin | 02/23/05
I hope....  ibabadur1 | 02/24/05
If I sold hundred dollar bills for 50 cents...  No_Ax_to_Grind | 02/24/05
You are charging too much!  Spoon Jabber | 02/24/05
For every 1 complaint  voska | 02/24/05
Failure to sell AS ADVERTISED is fraud.  Update victim | 02/24/05
I don't believe that has happened here  Spoon Jabber | 02/24/05
It's called bait and switch  rhavyn | 02/24/05
I don't think so, rhavyn.  Judas I. | 02/24/05
LOL, I was just reviewing my post after I had put it up, ...  Judas I. | 02/24/05
About time!!!!! Dell = Bait & Switch  ITGuy04 | 02/23/05
Dell Bait and switch  comconk@... | 02/24/05
My condolences to your customers....  ITGuy04 | 02/24/05
Message has been deleted.  Jeff Spicoli | 02/23/05
Re: Michael Dull is going to Guantanamo baby!  ReFoRMaT | 02/24/05
Does this mean...  alterego_z | 02/23/05
Me too My Dell horror story Don't try their 1-800 # to compalin  Squawkbox | 02/23/05
Hmm..  d_jedi | 02/23/05
A question for the group ...  worknman | 02/23/05
Reputable vendor  SC-man | 02/23/05
I agree with SC-man, and I would add ...  Judas I. | 02/23/05
Face to face  Spoon Jabber | 02/24/05
Yup, I think so, Spooner  Judas I. | 02/24/05
Inconsistant moderation!  Spoon Jabber | 02/24/05
I think, SELECTIVE moderation, ...  Judas I. | 02/24/05
But ya still gotta be careful..  Wolfie2K3 | 02/24/05
The real message there...  OldeTimeGeek | 02/24/05
Common language  Spoon Jabber | 02/24/05
monarchcomputer.com  rhavyn | 02/23/05
You could also  Linux User 147560 | 02/23/05
What's with Win XP home?  voska | 02/24/05
Dunno  Linux User 147560 | 02/24/05
Yes there is... Dell.  No_Ax_to_Grind | 02/24/05
LOL, and Dell's being sued for what again? (NT)  voska | 02/24/05
Because some people can't think for themselves (NT)  Spoon Jabber | 02/24/05
Sure they can  voska | 02/24/05
NOT illegal  Spoon Jabber | 02/24/05
A result of red hot competition ...  George Mitchell | 02/23/05
Your shark analogy is SO apt, George.  Judas I. | 02/23/05
Thats just good business by BOTH of you.  Dave F_z | 02/23/05
Iv'e done some learning on the consumer side myself ...  George Mitchell | 02/24/05
As they say, you get what you pay for...  No_Ax_to_Grind | 02/24/05
True, but what if that's what they want?  voska | 02/24/05
Mass ADD  ibabadur1 | 02/23/05
I think what you are trying to say  Linux User 147560 | 02/23/05
Are you surprised?  Spoon Jabber | 02/24/05
So, . . .will Florida be next . . .  FilledOut | 02/24/05
No, they're still dazed and confused (NT)  Spoon Jabber | 02/24/05
issues with Dell and Dell Financial Services  artofo | 02/24/05
Dell Raised price of Xtreme edition CPU & 1GB RAMSticks while I was shoppin  GreatInca | 02/24/05
Dell also has other bad habits...  TCP?IP'ed | 02/24/05
what do you expect?  doh123 | 02/24/05
If it's under warranty  voska | 02/24/05
then your crazy  doh123 | 02/24/05
Same deal no matter who you use  John Zern | 07/25/05
We actually switched to Dell from Compaq  John Zern | 07/25/05
Dell  ksaldutti@... | 02/26/05
How to Join  asugarner | 02/26/05
How to join 2?  jpages | 04/06/05
Message has been deleted.  Emerald308 | 05/16/05
Never had that problem in Business Account  John Zern | 07/25/05
NOT "Bait and Switch", otherwise every company can be sued  John Zern | 07/25/05
Dell - just crossed the "Bait and Switch" line  dnick29 | 10/22/05
After doing some searching  dnick29 | 10/22/05
The also use USED parts in NEW computers  Lrapsey | 05/16/07

What do you think?

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