Dell hooks up PC customers with online support

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I have had a Dell laptop for about 3 years now and just bought another one that is set to ship this week. I have had to contact support a few times due to USB ports not working, plastic breaking around the display, and a few power adapters that have gone south.

I always contact them via email and usually have a response in about 3 hours. If it's something that needs a tech to fix the tech has the part the next business day and they are calling me the following morning to setup a time, and if it's something that doesn't need a tech for ala the power adapters they are on my door step the next business day.

My recommendation is if you can contact them via email and be as describive as possible and mention that you have tried everything you can possibly think of first in the email and the problem will be resolved with as little frustration on both ends.

Posted by: Robert_M   Posted on: 09/30/07 You are currently: a Guest | Members login | Terms of Use

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