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Bring the Help Desk back to the U.S.A !
Offshoring is destroying customer service in many companies. Companies talk the talk of how important customer service is, but then you call their Help Desks and have to speak to "Ken" or "Mary" in India, who are poorly trained, have thick accents, and will hang up on you if they feel like it.
I know. In my job, we have to work with several Help Desks, of U.S. companies, that have been offshored to Asia, and the help these people provide is atrocious. We are forever passing on horror stories of total incompetence.
Offshoring might seem to improve the bottom line, but how much will it hurt the bottom line when customers abandon your products because your support is so awful?
Posted by: jpr75_z   Posted on: 05/01/06 You are currently: a Guest | Members login | Terms of Use
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699....  SQLServer | 05/01/06
High end and high price  doodlius | 05/01/06
Think your off...  Prognosticator | 05/01/06
Maybe half off.  doodlius | 05/01/06
They're right about poor customer service  Ken_z | 05/01/06
Your kidding right?  djalan | 05/01/06
I agree on your tech support statement  John Zern | 05/01/06
Your color depends on your size  Ken_z | 05/01/06
MAC customer service lol  jimk_z | 05/01/06
Cust service? Their bigger prob is AMD  athlon | 05/01/06
Dell could  Shelendrea | 05/01/06
Dell........  crazeebob2000@... | 05/01/06
True.. Scalp that puppy for parts...  Wolfie2K3 | 05/03/06
Bring the Help Desk back to the U.S.A !  jpr75_z | 05/01/06
AGREED!  knoxbury | 05/02/06
Agreed  Been_Done_Before | 05/02/06
Never happen...  BitTwiddler | 05/16/06
This Story is wrong or outdated - $1224  kchahal | 05/01/06
....and it does not even have the DVD burner as the story claims  kchahal | 05/01/06
Dell's pricing is always in flux  ejhonda | 05/01/06
It has gone up to $799  rcormier@... | 05/02/06
It's how good it is, not where it is  Ken_z | 05/01/06
DELL will be Osborned to death by Conroe/Merom  sharikou | 05/02/06
They should have used AMD CPUs  kokuryu | 05/02/06

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