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Indian Call Centers.
4 years ago, I worked tech support for a third party company that had contracts with Dell and Microsoft. Our approval rating from customers was pretty good from what we were always told by both companies, but then all the sudden Dell decided to cancel our contract and give it to a company in India. At that time I owned a Dell, and had a few hardware issues (something I personally didn't do support for) so I called in to order the parts. Not only was I unable to understand the person I was talking to, he ended up telling me that my problem was that I needed to reformat and reinstall (sorry, that's not going to make a bit of difference when you are trying to order a power supply, fan, and an extra stick of memory). After arguing with this person for 10 minutes, and being told repeatedly that he didn't have to escalate my call if he didn't want to, I finally hung up, went to fry's and just bought the parts with my own money, when they would have been covered under warranty.

Lots of my friends and family members have had the same experience, and its not just with Dell anymore. Cell phone companies, software companies... they are all sending those jobs to people that will work for less than any of us will (although, I do admit, making $14 an hour at 18 years old when the cost of living in my area isn't all that high was pretty nice).

I hope Apple really looks at what they are doing, and what the consequences will be. I also hope I finish my Apple Certified Tech before anything on my mac breaks, so I have to deal with those people as little as possible.
Posted by: thatxbxtchxnicoll   Posted on: 03/09/06 You are currently: a Guest | Members login | Terms of Use
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Apple employees?  Ken_z | 03/09/06
You get what you pay for  rcleetus@... | 03/09/06
Wal-Mart Computers - reply to tintin  Stellardyne | 03/09/06
Correct!!!  dragosani | 03/10/06
Here be go again  theace18 | 03/09/06
Tell you what...  nucrash | 03/09/06
Re:Tell you what....  Paco20 | 03/09/06
Excuse me....  BitTwiddler | 03/09/06
Re: Excuse me.....  Paco20 | 03/09/06
Poor Paco  IT Scion | 03/10/06
Paco20 is an American. And a troll  John Zern | 03/09/06
Re: Paco20 is an American. And a troll  Paco20 | 03/09/06
Interesting concept Paco  Stellardyne | 03/13/06
Maybe the USA will....  timoute | 03/10/06
Re: Maybe the USA will.....  Paco20 | 03/10/06
riiiiight.....  theace18 | 03/09/06
Really? Americans would take pay cuts?  Stellardyne | 03/13/06
Agreed  Boot_Agnostic | 03/14/06
According to the article  Loverock Davidson | 03/09/06
Dont even bother to read  avg_american | 03/09/06
But  Loverock Davidson | 03/09/06
Not necessarily cheaper  tic swayback | 03/09/06
There is no harm in wanting jobs created in same country  Boot_Agnostic | 03/10/06
Indian Call Centers.  thatxbxtchxnicoll | 03/09/06
Stereotyped?  nucrash | 03/09/06
Excellent News!!!  Paco20 | 03/09/06
Um, you think this will result in the fabled "Trickle-Down-Effect"?  BitTwiddler | 03/09/06
Sure it will  IT Scion | 03/09/06
This would be sooooo dumb...  BitTwiddler | 03/09/06
Cant buy a Mac if you have no job...  John Zern | 03/09/06
Oh please  tic swayback | 03/09/06
Now c'mon  IT Scion | 03/09/06
Don't confuse the two groups  tic swayback | 03/09/06
Fortunately  timoute | 03/10/06
OH NO  annieum | 03/15/06
Understand the Concept (English Not an issues)  saudaj | 03/23/08

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