Motorola touts Yahoo deal, new handsets

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Motorola wireless lan

The transactions took place over a 4 month period, Mar-Jun 2005.
I purchased a Motorola access pt.(69.00) I called tech support, after approx.10 hrs, over several days, I was told the unit was faulty take it back to the store. They also told me to get a bridge (109.00) instead for my use. I spent another 20 hrs on line with tech support, the supervisor, John Seales I think (not sure of his last name) told me I had a faulty Bridge. I had to buy the bridge over the internet as none were available locally. By this time the exchange period with the internet company had expired (10 days). John Seales said send it into Motorola and because I also had a problem with a wireless card of theirs they were going to upgrade me to a printer server. With the 3 items I sent into them on 3 different occasions I had $30.00 invested in insurance and postage.

The day I received the server I received a call from Dan Charry telling me he was the elevated tech support:
1. I was to send the server back as it would not serve my purpose (Making my network printer w/rj45 connecter wireless, imagine that) and was not authorized as an exchange.
2. That he would send me a special unit that was made for my purpose. He sent me the same model bridge as I had been sent before; assuring me that because he was the best tech they have he would make it work. It didn't! He then said he had another unit that would work, at which time he sent me an access pt, the same as I originally started with.
He told me that if he couldn't get it running they would give me my money back. He could not get it running correctly, and told me there was no refund department and I was on my own.
3. He gave me phone number that was good for 48 hours, from then on there was no way to contact him unless he called me. I tried to call the number on caller ID but was told no such person worked there and they were not part of motorola!

By the way my son who is a computer administrator had it up and running in 15 mins. He was in Canada during all this trouble shooting.

My complaint is I paid $109.00 for a bridge, sent it to Motorola who finally sent me an access pt. $69.00 that they could not get to run properly. This put me out $40.00 on the unit and $30.00 on postage and insurance. After the first 3 times they started sending me return shipping labels. They owe me a total of $70.00, and that?s not counting all the hours I spent with their tech people that don?t know their own products.

PS,
Dan Charry?s excuse for the problems was ?we have not been in the wireless computer equipment business very long and have bugs they need to work out.?

Now after all that how can they venture into new toys when they can't maintain the toys they already have on the market?

Posted by: abnranger76   Posted on: 07/27/05 You are currently: a Guest | Members login | Terms of Use

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