No price cuts for Verizon, BellSouth DSL customers

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"We are all" mentality

Verizon gets the award for not caring for customers. I talked to a Verizon rep about my connection options. The only reasonably priced access is dial-up and that's extremely slow. I was told "The lines in that area should have been updated 50 years ago, and no, there are no plans to do that any time in the future. We can't and don't quarantee connection speeds. If you think your connection speed is too slow, you have the option of subscribing to one of our other services. As soon as they become available in your area." When I told her what I thought of this attitude, she told me "I'm sorry you feel that way, but what else are you going to do? We are the only service in your area. You're going to have to make do with what you have or go without."
Is this any way to develop customer loyalty?

Posted by: Phoenix666   Posted on: 08/28/06 You are currently: a Guest | Members login | Terms of Use

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