Cingular accused of duping ex-AT

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my tale/trouble with att and cingular continues:: prior "to the new att" problems with cingular listed below.

new problems as of the announcement of "cingular, the new att" are:

1) no longer have single number return call option while message is playing.

have spoken to numerous reps including a manager (they won't allow me to talk to
anyone else at this point) who have tried to "fix" the problem.

at no time during this several week marathon of hour to three hour long phone
calls with "cingular, the new att," has a rep agreed that i have a reduction in
services, nor have they been hopeful that the service i lost can be restored.

i'm not sure if the many efforts were games or honest attempts to restore my
previous service, but it seemed they always knew i could not have the option
returned to my account.

their offer of a settlement is six months of a $10 reduced service charge.

i told them that i am happy to pay the full rate and want the service restored.

they told me it is not possible.

this after their advertising consistently assures customers that no services will be
reduced, rather services will be added/enhanced.

2) phone messages are received hours (at least two) after they are left.

3) the call log (rep told me to use the call log to return the call since i no longer
have the single number call back function) does not list the number, nor does it
list "no number." there is no accounting at all for the missed call except that the
message may (or may not) shows up hours later.

4) floor rep tries to convince me that my phone is old and that i need to buy a new
cingular phone in order for my service to work properly.

ISSUES after the merger but PRIOR to "the new att"

problems dating from the merger in 2004, whereas prior to that merger I enjoyed
(and paid for) superior service:

Notes from an AT&T ?legacy? customer after the Cingular-AT&T merger

complaints include:

1) dropped calls
2) connections that sound like we're underwater
3) static on the line
4) reps try to convince me to migrate to cingular during calls I?ve made to
complain about cingular service as a ?legacy? at&t customer
5) reps insist that ongoing service problems are related to my equipment rather
than their service (even after insisting that I take a ?free? new phone)
6) was charged for the ?free? phone requiring three lengthy phone calls to
customer service to eliminate charges
7) reps notate my account erroneously
8) requests for call backs are not honored
9) rep asked to relay my complaints that calls are dropped relayed instead that
my phone was lost, resulting in my service being suspended
10) incoming calls do not ring on my handset or go to my mailbox
11) messages to incoming callers state that my phone number is no longer in
service
12) incoming caller gets no ring and no answering machine
13) rep laughed when I expressed concern that calls were dropping while I was
walking in a dangerous neighborhood in manhattan
14) rep told me that he preferred drinking to answering phones for cingular
15) required to repeat private information to access customer service, again
when rep answers, and again if/when rerouted to another rep, etc
16) cannot always hear caller and vice versa
17) calls to customer service are always lengthy, lasting on average an hour up to
five hours
18) incoming calls do not ring on my handset while I?m on the phone. messages
show up hours later or not at all
19) messages left in my mailbox are not available to me
20) numbers dialed are repeatedly routed to the wrong number
21) cingular wireless employee breaking into the line while I was on hold with a
cingular wireless service rep. the man repeatedly called me ?stupid.? specifically,
he said ?you?re stupid, you?re stupid, you?re stupid. get a business account and
you won?t be having these problems.?

when I told him the call may be recording, he said ?it isn?t.?; Posted by: genevieve133 Posted on: 02/22/07 You are currently: a Guest | Members login | Terms of Use