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cingular customer service
The "freebee" cingular gave me almost two years ago quit, a cheap Nokia that would no longer accept recharging. My options, the woman who had no patience in dealing with customers, were to pay her $175 plus tax and break my contract with Cingular, pay her $130 plus tax and get a telephone like the one that broke, or sign up for another two years and pay about half for another telephone that broke. It was not a gentle discussion, and her manager said take it or leave it. I told them I thought I was getting treated poorly, and was ushered out of the corporate store, with a racial slur hurled as I left. For the record, I'm white.

So, off the competitors, who couldn't help and then to a retail Cingular kiosk in one of my city's shopping malls.

"I've heard that a lot about the corporate store," the fellow said, actually identifying the clerk and manager.

So, for not even half what the corporate store was asking, I have a superior instument, the smart card installed and working and a freebee auto charger thrown in.

In a few months, though, I'll be shopping. I have a neighbor who had a similar experience, and now pays the AT&T surcharge.

Cingular's employees treat customers poorly, the company's policies are exploitative and there's likely no improvement in sight.

JDITT
Posted by: jditt   Posted on: 07/21/06 You are currently: a Guest | Members login | Terms of Use
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That's the way to WIN NEW CUSTOMERS! You tell 'em, Joaquin!  yogeee | 07/07/06
Please tell me this doesn't sound like what I think this sounds like.  Mr. Roboto | 07/07/06
Sounds like a M$ tactic  DarthRidiculous | 07/07/06
M$? Taken to a whole NEW level by  flatliner | 07/08/06
No, that is not what you think it is  Solid Water | 07/08/06
Cingular Customer service sucks  alphawiz | 07/19/06
cingular rape of AT&T  chgra4 | 07/07/06
Cingular=SBC(now AT&T) +Bellsouth  drichards1953 | 07/07/06
Then it's worse than what this story sounds like.  Mr. Roboto | 07/08/06
Cingular - Loweing The Bar.  Grayson Peddie | 07/07/06
wow, it's like at&t never broke up to begin with  nix_hed | 07/08/06
that's the benefit of wireless phones  echinn109@... | 07/08/06
Allegations confirmation  Solid Water | 07/08/06
A solution to the $175 cancellation fee - I just did this!  chgra4 | 07/08/06
Add SPRINT PCS!!  iichicago | 07/08/06
10 plus years  sfxphil | 07/08/06
Cingular is way better than AT&T Wireless by a Long Shot  SkipNewarkDE | 07/08/06
And opinion of one is just that...  rushnrockt | 07/09/06
Had ATTW, now have Cingular. No problems.  UncleBubba | 07/10/06
Was ATTW moved to Cingular - SUCKED  beejinx | 07/20/06
Unhappiness  mjrot@... | 07/08/06
Cingular Wireless: This company takes consumer toruture to a new level  mtnhiker@... | 07/08/06
we knew this from the begining  scandi | 07/09/06
Left them for T-Mobile  jhimes | 07/10/06
cingular's singularly bad ethics  info@... | 07/10/06
Raising the bar my ***  Shelendrea | 07/10/06
I'm very skeptical of Cingular.  Grayson Peddie | 07/10/06
Poor service from cingular  aarobey | 07/15/06
too bad for you  alphawiz | 07/19/06
Cingular Wireless/Spineless  beejinx | 07/20/06
cingular customer service  jditt | 07/21/06
Can't wait to leave Cingular Wireless  skswann | 07/25/06
No volume on my ATT/Cingular phone  bob@... | 07/27/06
cingular has bad sevice and customer service....  ll_triana | 08/09/06
Finally, taking Cingular to task  bepublic | 08/13/06
Former ATT customer  laknc | 08/24/06
I'm a victim too (with 2 lines)  akobus | 09/12/06
my tale/trouble with att and cingular continues:  genevieve133 | 02/22/07

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