Vonage future looks troubled

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Vonage will continue to nosedive

IF they continue to make it next to impossible to get help with. I have the service, and FORTUNATELY, have never had to use their customer service. As a VAR, I have recommended them to a few of my customers, but no more. One poor man had his router line 1 go bad, so they instructed him to just plug into Line 2. He did, and it worked for a while. It finally went out as well. Then his internet service went down. Time Warner determined that the Vonage router was the problem, disconnected it, ans voila, back online. He called customer service (Bombay I think), and they told him they could not replace the unit until they had a chance to test it by connecting to it online. Well, you connect it and his internet goes down. They didn't seem to understand this. I talked to 5 people at Vonage for him, and none of them would do a damn thing until they could connect to his router to test it (company policy). All he needed was a new router. Well, they got it back anyway (he mentioned something about shoving up the tech support guy's bombay). He is now with Time Warner for his Voip, and I will never again recommend Vonage to ANYONE.

Posted by: ucsdirect@...   Posted on: 05/27/06 You are currently: a Guest | Members login | Terms of Use

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