Trend Micro customers suffer weekend mayhem

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Taking Responsibility? You must be joking!

Not only did Trend Micro fail to test not one, but two pattern file updates on the latest release of the most prevalent OS in the world (Windows XP SP2), when they identified the bug they failed to email their customers to alert them that they had disabled their PCs (why the heck did I even bother to register the product if they are not going to notify me of horrendous errors on their part). How is that responsible? I wasted untold hours over the weekend trying to restore my PC only to run across this article Monday morning at work. If I hadn't run across the article I'd still be trying to figure out what happened to my PC. I've been using PC-cillin for two months and am now ready to switch back to McAfee. I also contacted Trend Micro last night on their promise to reimburse people for their lost time. They're supposed to get back to me today (the marketing department, surprise, surprise) but I'm not holding my breath. The only thing Trend Micro was responsible for was wrecking my PC and ruining my weekend. What they did was inexcusable.

Posted by: msmitchel   Posted on: 04/27/05 You are currently: a Guest | Members login | Terms of Use

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