IT's biggest worry--employee blunders

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Don't agree with you

There is a big difference between knowing computers inside and out and having to show the same 40-50 people how to change the fonts in a document or how to copy and paste a graphic or how to type *their* user name in the textbox or how to move an icon around on the desktop. This is what most computer support consist of. Resetting a password every other day for three years because someone can't remember from one day to the next. Having to restore documents from backup because somebody does not know delete isn't the same as backspace or somebody downloads 'nifty' applications from the internet every day. Yes, there are plenty of them somebody can load on their windoze machines without admin access. I can't count the number of times I've had to answer a call for help with no network access when the user wanted to know what kind of modem they were using, when questioned they respond, 'that's the way I do it at home'.

Maybe before you start blasting someone else you should spend a couple months in technical support so you can get an idea just how unwilling some people are to attempt to learn how to use their computer or just how stupid some people are.

Get off your high horse and learn how to use the applications your company provides. Either that or go back to paper and pen. Yes, we have to maintain that as a backup system too.

Posted by: zd-spam   Posted on: 10/19/03 You are currently: a Guest | Members login | Terms of Use

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