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And you are a perfect engineer, I imagine?
Maybe in your private little Idaho, there are no incompetent users and every single faux pas is documented with audio and video proof, but here we have to go take care of it and move on without stopping to act like "CSI" with every incident.

I don't have an automated help center at my location, so I have to keep track on my own. Gee, making notes with pen and paper-what a concept! What would you do without a carefully-crafted database, cross-referenced and annotated?

As I said before, you are in a luxury position and get to go home after a 32-hour work week. Those of us in the real world still have to be at work for another day or so (not counting overtime).

"Limited resources" means different things to different people. In the case of our company, too many "improvements" to the system were unleashed at once on the field IT personnel and the users with no training or documentation available beforehand. Guess who had to become an overnight expert to fix the inevitable glitches? THERE are your "limits...on the infrastructure."

Are you so daft as to expect that any of us would actually post company help desk records and links or the names of our worst offenders? This forum was designed to maintain some measure of privacy, so using real names is not a smart move. It makes one too easy to "Google."
Posted by: AbsolutelyNot   Posted on: 10/23/03 You are currently: a Guest | Members login | Terms of Use
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Scott Adams Worst Nightmare  Netizen Kane | 10/17/03
RE: Scott Adams Worst Nightmare  CooCooCaChoo | 10/17/03
title (there zdnet, freaking satisifed?)  blahblahblah | 10/18/03
RE: title (there zdnet, freaking satisifed?)  CooCooCaChoo | 10/18/03
hmm, ok  blahblahblah | 10/18/03
IT's biggest worries  ajapierce | 10/19/03
you work in support don't you -- LOL!!!  blahblahblah | 10/18/03
Sheesh...  BitTwiddler | 10/19/03
RE: Sheesh...  CooCooCaChoo | 10/20/03
Yep! I know those people!  AbsolutelyNot | 10/17/03
quit yer whinin  blahblahblah | 10/18/03
RE: quit yer whinin  CooCooCaChoo | 10/18/03
ok...and....  blahblahblah | 10/18/03
Don't agree with you  zd-spam | 10/19/03
I really hate these new talkbacks  Patrick Jones | 10/20/03
What are they doing?  lmaxwell | 10/17/03
Failures invented by incompetent IT staff  Michel Merlin | 10/17/03
yes! a sane voice speaks!  blahblahblah | 10/18/03
I heard an insane voice  zd-spam | 10/19/03
You heard it *in your own head*  Michel Merlin | 10/19/03
OH-you're a SOFTWARE developer...  AbsolutelyNot | 10/19/03
Excuse me?  AbsolutelyNot | 10/19/03
Proofs of your users' assumed stupidity?  Michel Merlin | 10/20/03
And you are a perfect engineer, I imagine?  AbsolutelyNot | 10/23/03
Specifics?  BitTwiddler | 10/19/03
Oh, jeez...  Yen_z | 10/20/03
Blunders  michael-t | 10/18/03
Garbage In, Garbage Out  SublimeDaze | 10/20/03
Sounds like a cry for thin clients  Len Rooney | 10/20/03
Requery of the IT Industry  jdwebwolf | 10/20/03
despite the recent obsessive concern with international terrorism  Tammee | 10/20/03
what really going on  penguin4u1987 | 10/21/03

What do you think?

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