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Blow to MS as Warning Notices Required on new PC's

In a potential move to stop the selling of faulty computer systems some EU and UK Trading Standards bodies may be about to compel retailers to fix clear warning notices on PC's that are not certified fault free.

This will be a blow to Microsoft who's own product documentation confirms their software products are only warranted to substantialy work, ie: a significant part is not certified as fault free.

Current consumer law entitles the buyer to know about capabilities (or the lack of them) prior to sale, if the retailer fails to inform the buyer of
known defects or the fact that the system is not guaranteed to function correctly, then the Retailer is liable.

This means consumers can not just claim a refund but can claim reasonable costs if caused by a the failure to disclose a defect (or lack of certified functionality) known to be present at the time of sale.

The object is to ensure consummers are fully aware of what they may expect from a purchase
(worts and all) before the sale.

Currently the majority of retailers make no effort to disclose the plethora of known problems with PC's that have Microsoft systems installed, nor do many inform about the long history of any problems which would indicate the manufacturers track record.

A very well known major PC retailer is known to bill customers for fixing MS software related problems which were known to be present but not disclosed prior to purchase.

It is a legal minefield and the fix being considered is to require retailers to stick a prominent notice on all uncertified PC's pointing out the known defects or alternatively that the product can not be guranteed to work completely during its expected life (3 years in UK consumer law - some countries differ).






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Posted by: wwwsupport   Posted on: 11/18/04 You are currently: a Guest | Members login | Terms of Use

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