Security firm: Hackers can divert Vonage calls

RE: Security firm: Hackers can divert Vonage calls: Vonage is excellent at ignoring system problems. I've been complaining since August of 2005 about charges for "International Calls" that are local numbers. Vonage billing system has a flaw in their "Call Transfer" feature where calls appearing without the digit "1" at the beginning are pegged as "International". (Digit 1+Area Code+Phone Number is normal North American Numbering Plan)
If only $1.00 a month is billed to each customer in error (last month it was $28 on my bill) then Vonage is raking-in over $2 Million a MONTH on the "error". They promise it will be fixed "soon"... but they've been saying that since 2005... and each time I call they "Never heard of this problem". Class Action, anyone?; Posted by: TheChipster Posted on: 10/26/07 You are currently: a Guest | Members login | Terms of Use

Reply to Story Reply to Message

Subscribe to this discussion via Email or RSS

Reach out and touch someone. osreinstall | 10/26/07

RE: Is Skype safer? zdnet@... | 10/26/07

Nothing wrong with Vonage dudge669 | 11/01/07

What do you think?

Smart Tech Expert advice on innovations in healthcare and the green technologies that make it happen. Find out more
Smart Business Discussion and advice on management issues that revolve around making your world smarter and more useful. More Smart Advice
Smart People The best and worst moves in the management and strategy trenches. Learn More