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Why do computer manufactures insist on putting a back door on retail PCs?
Simple: It is often easier for a support technician to enter a computer remotely than to explain how to fix a problem if the user is a "tech-turkey". Do I agree with the inclusion of Support.com software on my computers? No. Give me something like TightVNC with SSL instead.
On the other hand, when I found the software on a HP I recently acquired, I contacted HP about it; they did not know the software was still being put on their PCs... Their support personnel knew how to remove the software, but were not trained in the safe usage of said software.
I wonder if that means that the left hand (tech support) doesn't know what the right hand (the folks that do the images for the PCs) is doing? If so, that's really disturbing, but another issue altogether. - Posted by: Raymond Danner Posted on: 02/28/07 You are currently: a Guest | Members login | Terms of Use
First thing I do with a new PC
msolgeek | 02/26/07
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Erm, so they can help ordinary non-technical people?
Algernon1970 | 02/26/07
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Wrong
msolgeek | 02/27/07
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You're half right
ejhonda | 02/27/07
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I am not sure what you mean by "half right"
msolgeek | 02/27/07
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Why? Because Humans are Humans!
Neuromage | 02/27/07
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"CLUELESS"
Ole Man | 02/27/07
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Unfortunately...
Ginevra | 02/27/07
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educate himself about how his PC really works
schlicht@... | 02/27/07
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Makes it easier (in theory) to help users...
Raymond Danner | 02/28/07
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First thing I do with a new PC
tracy anne | 03/02/07
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I had Dell use it.
lisaistheone@... | 02/27/07
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If it was my friend
msolgeek | 02/27/07
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THE HANDWRITING OF THE WALL?
BALTHOR | 02/27/07
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Good Ole Symantec
rickk@... | 02/28/07
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Always remove all freeware
jvierra | 03/03/07
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What do you think?
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