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I am not sure what you mean by "half right"
You seem to agree with everything I said. The only difference is that you claim the vendors "intend" to provide a "high level of customer support" and then you agree that they never do and "why should they?"

Well they don't. I doubt that they intended to either. They just promote the idea that they will use these, while never really intending to, in order to get naive buyers to assume that they will after all.

But undoubtedly, we both agree that they are never used.
Posted by: msolgeek   Posted on: 02/27/07 You are currently: a Guest | Members login | Terms of Use
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First thing I do with a new PC  msolgeek | 02/26/07
Erm, so they can help ordinary non-technical people?  Algernon1970 | 02/26/07
Wrong  msolgeek | 02/27/07
You're half right  ejhonda | 02/27/07
I am not sure what you mean by "half right"  msolgeek | 02/27/07
Why? Because Humans are Humans!  Neuromage | 02/27/07
"CLUELESS"  Ole Man | 02/27/07
Unfortunately...  Ginevra | 02/27/07
educate himself about how his PC really works  schlicht@... | 02/27/07
Makes it easier (in theory) to help users...  Raymond Danner | 02/28/07
First thing I do with a new PC  tracy anne | 03/02/07
I had Dell use it.  lisaistheone@... | 02/27/07
If it was my friend  msolgeek | 02/27/07
THE HANDWRITING OF THE WALL?  BALTHOR | 02/27/07
Good Ole Symantec  rickk@... | 02/28/07
Always remove all freeware  jvierra | 03/03/07

What do you think?

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