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Losses due to poor customer relations:
Symantec has decided that their consumer customer base consists of criminals, and that the Microsoft style of registering the software is necessary. When a successful registration glitches, their support treats customers badly. Symantec is very aware that dad may install the Norton Anti-virus on his daughter's computer without buying a complete store copy. However additional licensing at a fair price is not advertised. (Microsoft will issue additional licenses for a reasonable fee, if you call their support)
The end result, is that many people are going to the free AVG and other antivirus software.
The resulting and disappointing corporate customer issues are therefore understandable. They have brought this on themselves due to pure greed.
Posted by: jstaats   Posted on: 04/28/04 You are currently: a Guest | Members login | Terms of Use
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Another multi-million dollar industry reliant on MS substandard software  jellyclock | 04/27/04
...perhaps  computer_man | 04/27/04
Re: ...perhaps  issthatso | 04/27/04
Consumer sales is the ONLY way a ...  bjbrock | 04/27/04
I disagree  skeptic tank | 04/27/04
I actually refuse to buy their consumer software  BitTwiddler | 04/27/04
Software Subscription  Joe Blow_z | 04/27/04
Re: Software Subscription  issthatso | 04/27/04
I've been using AVG for about a year.  Yen_z | 04/27/04
Symantec business software so-so  doctormoriarty | 04/27/04
More Precisely...  BitTwiddler | 04/27/04
START BLOCKING/REMOVING SPYWARE!  BitTwiddler | 04/27/04
DRDHI  pj-xmesh | 04/27/04
Why would businesses flock to Norton  Thrifty Tech | 04/28/04
Losses due to poor customer relations:  jstaats | 04/28/04
another reason customers do not renew  hightechguy | 04/28/04
product catalog file crashes during live update  supremelawfirm | 01/07/05

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