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If my ISP...
Were to call me, tell me there is a problem with my machine, I would thank them.

I would then fix the issue and move along.

This has to be done RIGHT though. They can't treat the customer as the villain. They have to assist the customer (not everyone is a geek) in fixing the issue, if necessary.

They also can't be too aggressive. They should give 12 hours grace period before disconnecting the connection, and make it EASY to INSTANTLY have the connection restored after the customer calls and says the issue was resolved.

In the end, it's not WHAT they do that will matter. It's how they handle it with the customer that will matter.
Posted by: BitTwiddler   Posted on: 03/17/04 You are currently: a Guest | Members login | Terms of Use
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Its about time!  Tammee | 03/17/04
Capability?  Update victim | 04/26/06
Yet another reason not to use Windows  ITGuy04 | 03/17/04
But Windows can be safe  Taz_z | 03/17/04
Re: But Windows can be safe  issthatso | 03/17/04
You are right for NSA level security,  Taz_z | 03/17/04
Quite simple  DragonBRockin | 03/17/04
I said "Given what I said in my previous post"  Taz_z | 03/18/04
Home users don't need C2 security  jfrankcarr | 03/17/04
Then why did I fix an infected machine on Monday?  ITGuy04 | 03/18/04
Read my post just a little more carefully  Taz_z | 03/18/04
auto update every week?????  PA-ITGuy | 03/18/04
Tell them to stop installing and running Kazza  jfrankcarr | 03/18/04
What do you mean...  vferrara | 03/17/04
start playing the B side!!  nite_w0lf | 03/17/04
It's not the system     | 03/18/04
Server Side Virus Scanning would help  jfp | 03/17/04
While I agree, in principle...  vferrara | 03/17/04
agreed  PA-ITGuy | 03/17/04
Funny no one suggested  Chad_z | 03/17/04
It's not that easy when setup right  jfrankcarr | 03/17/04
Busted users, NOT busted software. Try thinking next time.     | 03/18/04
It's not just the 'inbox attachments'  jfrankcarr | 03/18/04
Thank you Cable Modem ISPs  issthatso | 03/17/04
I totally AGREE  DragonBRockin | 03/17/04
AV Software  voska | 03/18/04
Stay away from BlackICE Defender  DragonBRockin | 03/19/04
ISP and virusmails  benopdezolder | 03/17/04
If you read above, pls read this  Sackaguano | 04/08/04
yes!  ryusen | 03/17/04
The Dirty Secret  jfrankcarr | 03/17/04
too secure  JWatson77 | 03/17/04
If my ISP...  BitTwiddler | 03/17/04
Trespassing!  bjbrock | 03/17/04
The only thing that will wise up users  nite_w0lf | 03/17/04
Finally, maybe this will get the public's attention  copperhead9901@... | 03/18/04
Windows can be secure  Louisiana oilman | 03/18/04
Re: Windows can be secure  bchesmer | 03/18/04
Help! anyone know where this one came from???  bchesmer | 03/18/04
Charge Microsoft Users Higher Rates  brenthawkinsmd | 03/18/04
Get Real!  DragonBRockin | 03/19/04
Fix the problem, not the symptom  ghastly | 04/27/06

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